Remote Strategic Growth Partner, Enterprise Accounts

Upside; Washington, Austin, Chicago, New York (District of Columbia, TX, IL, NY); Hybrid; USD 151.000 - 180.000; Vollzeit

Benefits dieser Stelle

Medical, dental, and vision coverage

Equity (ISOs)

401(k) program

Paid parental leave

Unlimited PTO

Flexible work environment

Lunch reimbursement for in-office

Employee Resource Groups

Learning and Development stipend

Transparent culture

Mission-driven company

Zusammenfassung

Upside seeks a Strategic Account Manager to drive long-term partnerships with major fuel and c-store brands. You will own strategic plans, coordinate with analytics, product, marketing, and operations, and ensure customers receive ongoing value from Upside's platform.

You will manage onboarding to retention, expand relationships, and lead monthly account reviews while maintaining high account health across client businesses. Travel up to 20% is required.

Qualifikationen

• 7+ years of client-facing experience including 4+ years of enterprise experience in technology or retail fuels; Bachelor's degree required
• Strong public-speaking skills, and the ability to speak to both formal and casual audiences
• Proven experience exceeding goals
• Project-management abilities, including timeline management, client communication, and report interpretation
• Creative demeanor, with a capability to work successfully with both internal and external clients.
• Strong analytical skills that will translate analysis into relatable and compelling talking points and stories
• Experience operating sales technology tools (e.g. Salesforce, Outreach, Gong)
• Ability to travel up to 20%

Aufgaben

• Work with our clients through onboarding to long-term account management, cultivating trust and belief throughout their partnership with Upside
• Improve retention of accounts through platform education, using customized decks and data in a relevant way to ensure client understanding and participation
• Proactively predict and address concerns before they advance to churn risk
• Grow relationships, including supervising and leading account-health metrics (CSAT, Retention, and Growth)
• Identify and close expansion opportunities, including adding more sites, c-store launches, and conversions to long-term agreements
• Lead monthly account reviews with merchant partners, interpreting raw account data to build performance reports, case studies, and white papers
• Proactively maintain account health at multiple levels across client businesses, including senior executives of Fortune 500 companies
• Collaborate effectively with internal Upside teams, including analytics, product, marketing, and operations, to ensure a consistent, positive experience for our customers

Jobbeschreibung

Upside seeks a Strategic Account Manager to drive long-term partnerships with major fuel and c-store brands. You will own strategic plans, coordinate with analytics, product, marketing, and operations, and ensure customers receive ongoing value from Upside's platform.

You will manage onboarding to retention, expand relationships, and lead monthly account reviews while maintaining high account health across client businesses. Travel up to 20% is required.