Senior Enterprise Program Manager - Healthcare Deployments

BD; Brea (CA); Remote; USD 115,000 - 184,000; Full time

Job summary

BD, a leading global medical technology company, is seeking an Enterprise Program Manager for national deployment of MMS solutions. The role is home-based with daily travel and requires you to coordinate BD teams with customer leadership to deliver strategic programs from planning through execution.

Ideal candidates have 5+ years in health care/software/device implementations, strong communication, and project management expertise.

Qualifications

• Bachelor's degree required or equivalent work experience; MBA preferred, PMP certification preferred.
• At least 5 years of experience with health care, software and/or device implementation/deployment.
• Excellent organizational, communication (written and verbal), negotiation, and interpersonal skills.
• Proficiency in CRM/Business System software and other relevant tools.
• Must possess and maintain a valid driver's license and meet immunization requirements per facility.

Responsibilities

• Supports strategic direction of BD and provides support to the solution deployment & service teams.
• Acts as the central point of contact for strategic & critical challenges, applying experience in problem-solving and decision-making approaches.
• Demonstrates expertise of project management methodologies and relevant clinical and technical operational workflows.
• Owns internal and customer program leadership and operational meetings; leads Customer Value Reviews and conducts program progress report outs.
• Analyzes work effort and resources required across multiple projects to drive operational and implementation efficiencies.
• Owns customer issue resolution, partnering with BD SMEs and key stakeholders to deliver timely resolution.
• Owns Field Action organization of BD and customer communication and execution.
• Appropriately scales communication and escalation procedures with key BD and customer stakeholders.
• Proactively facilitate internal communication, development & execution of mitigation plans to address program risks & issues.
• Develops and reports regular program performance metrics to leadership & key stakeholders.
• Cultivates strong relationships within BD and customer key stakeholders, is a trusted advisor.
• Partners with the sales team to support opportunity curation.
• Responsible for customer satisfaction (OSAT & NPS).
• Maintains strong industry and product knowledge.
• Partners with BD Product Platform and Implementation Readiness teams to prioritize customer enhancement requests for future product releases.

Skills

Excellent communication

Organizational skills

Analytical/problem-solving

CRM/Business System software

Driver's license

Education

Bachelor's degree or equivalent

MBA preferred

PMP certification preferred

Job description

BD, a leading global medical technology company, is seeking an Enterprise Program Manager for national deployment of MMS solutions. The role is home-based with daily travel and requires you to coordinate BD teams with customer leadership to deliver strategic programs from planning through execution.

Ideal candidates have 5+ years in health care/software/device implementations, strong communication, and project management expertise.