Home-Based Enterprise Program Manager — Healthcare Deployments

Becton Dickinson; San Diego (CA); Remote; USD 120,000 - 180,000; Full time

Job summary

Becton Dickinson seeks an Enterprise Program Manager to lead multiple BD MMS deployment programs nationwide. You will coordinate cross-functional teams, drive high-quality implementations, and ensure customer satisfaction across complex projects.

Role requires strong program leadership, planning, risk mitigation, and effective stakeholder management, with home-based work and regional travel to BD sites and customer locations.

Qualifications

• Bachelor's degree required or equivalent work experience; MBA preferred, PMP certification preferred
• At least 5 years of experience with health care, software and/or device implementation/deployment
• Excellent organizational skills with the flexibility to readily lead and adapt to change
• Excellent communication (written and verbal), negotiation, and interpersonal skills
• Analytical and problem-solving skills to understand client challenges and propose effective solutions
• Ability to manage multiple customers, be detail oriented, and prioritize tasks effectively
• Proficiency in CRM/Business System software and other relevant tools
• Must possess and maintain a valid driver's license and meet BD's auto safety standards
• Immunizations and vaccinations required for facility access, including Hepatitis B, Influenza, MMR, Varicella, TB/PPD, Tetanus/Diphtheria/Pertussis
• Employment contingent on proof of vaccination against COVID-19
• BD Workplace Accommodations policy applies

Responsibilities

• Supports strategic direction of BD and provides support to the solution deployment & service teams
• Acts as the central point of contact for strategic & critical challenges, applying experience in problem-solving and decision-making approaches
• Demonstrates expertise of project management methodologies and relevant clinical and technical operational workflows
• Owns internal and customer program leadership and operational meetings; leads Customer Value Reviews and conducts program progress report outs
• Analyzes work effort and resources required across multiple projects to drive operational and implementation efficiencies
• Owns customer issue resolution, partnering with BD SMEs and key stakeholders to deliver timely resolution
• Owns Field Action organization of BD and customer communication and execution
• Develops and reports regular program performance metrics to leadership & key stakeholders
• Cultivates strong relationships within BD and customer key stakeholders, is a trusted advisor
• Partners with the sales team to support opportunity curation

Skills

Project leadership

Communication

Analytical thinking

Problem-solving

Multi-tasking

Negotiation

Education

Bachelor's degree or equivalent work experience

MBA preferred

PMP certification preferred

Tools

CRM software

Business systems

Job description

Becton Dickinson seeks an Enterprise Program Manager to lead multiple BD MMS deployment programs nationwide. You will coordinate cross-functional teams, drive high-quality implementations, and ensure customer satisfaction across complex projects.

Role requires strong program leadership, planning, risk mitigation, and effective stakeholder management, with home-based work and regional travel to BD sites and customer locations.