Enterprise Program Manager

Becton Dickinson NA; San Diego (CA); Remote; USD 115,000 - 184,000; Full time

Job summary

Becton, Dickinson, and Company seeks an Enterprise Program Manager to oversee multiple BD MMS implementation projects across strategic customers. You will coordinate cross-functional teams, drive program governance, and ensure timely delivery with a focus on customer satisfaction.

The role requires 5+ years in healthcare/software deployment, strong communication, and willingness to travel up to 50% regionally, often staying near airports in the U.S.

Qualifications

• Bachelor's degree or equivalent work experience; MBA preferred, PMP certification preferred.
• At least 5 years of healthcare, software and/or device implementation/deployment experience.
• Strong organizational, communication and problem-solving skills.

Responsibilities

• Oversee multiple concurrent BD implementation & services project teams at strategic customers.
• Lead internal/external program leadership meetings; report progress and metrics.
• Manage risks, issues, and mitigation plans across programs.
• Collaborate with BD Product Platform and Implementation teams on roadmaps and releases.
• Maintain customer satisfaction and build strong stakeholder relationships.

Skills

Excellent communication

Analytical problem-solving

Multitasking and prioritization

Project management knowledge

Education

Bachelor's degree or equivalent

MBA preferred

PMP certification preferred

Tools

CRM/Business systems

Job description

We are the people who give possibilities purposeBD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.

Business Description

In the Solution Deployment department at BD, matrixed teams plan and implement BD Pyxis Technologies, Alaris Infusion products, Parata, MedBank, PharmacyKeeper, and the entire MMS portfolio nationally. Implementation teams include resources from the Project Management Office, Regional Consulting & Installation teams as well as Technology & Engineering teams.

Accountabilities

The Enterprise Program Manager partners with the BD and customer leadership teams to execute strategy, standards, and deliver a high-quality implementation experience for our customers. The Enterprise Program Manager is responsible for overseeing multiple concurrent BD implementation & services project teams (program) at strategic and complex customers. This position is also the BD leader that provides oversight of critical issue resolution for each installed MMS solutions. Their intimate knowledge of product life cycle as well as customer relationship is essential to providing the customer a leader for planning, implementation, service & support across all BD MMS Solutions. Home-based position with daily and up to 25 - 50% overnight regional travel. Candidates must live near a major airport anywhere in the U.S.

Major Job Responsibilities

• Supports strategic direction of BD and provides support to the solution deployment & service teams
• Acts as the central point of contact for strategic & critical challenges, applying experience in problem-solving and decision-making approaches
• Demonstrates expertise of project management methodologies and relevant clinical and technical operational workflows
• Owns internal and customer program leadership and operational meetings; leads Customer Value Reviews and conducts program progress report outs
• Analyzes work effort and resources required across multiple projects to drive operational and implementation efficiencies
• Owns customer issue resolution, partnering with BD SMEs and key stakeholders to deliver timely resolution.
• Owns Field Action organization of BD and customer communication and execution
• Appropriately scales communication and escalation procedures with key BD and customer stakeholders
• Proactively facilitate internal communication, development & execution of mitigation plans to address program risks & issues
• Develops and reports regular program performance metrics to leadership & key stakeholders
• Cultivates strong relationships within BD and customer key stakeholders, is a trusted advisor
• Partners with the sales team to support opportunity curation
• Responsible for customer satisfaction (OSAT & NPS)
• Maintains strong industry and product knowledge
• Partners with BD Product Platform and Implementation Readiness teams to prioritize customer enhancement requests for future product releases
• Delivers deployment & upgrade roadmaps in partnership with BD Product Platform and Implementation Readiness teams to help prioritize customer enhancement requests for future product releases
• Partner with key BD stakeholders to support customer ease of doing business

Qualifications

• Bachelor's degree required or equivalent work experience; MBA preferred, PMP certification preferred
• At least 5 years of experience with health care, software and/or device implementation/deployment
• Possesses excellent organizational skills with the flexibility to readily lead and adapt to change
• Excellent communication (written and verbal), negotiation, and interpersonal skills
• Analytical and problem-solving skills to understand client challenges and propose effective solutions
• Ability to manage multiple customers, be detail oriented, and prioritize tasks effectively.
• Proficiency in CRM/Business System software and other relevant tools.
• Must possess and maintain a valid driver's license and meet BD's auto safety standards.
• Upon hire, must provide proof of, and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites to perform essential job functions. Proofs must include Hepatitis B, Influenza (current year), MMR (mumps, measles, rubella), Varicella (chicken pox) Annual TB/PPD (skin test), Tetanus/Diphtheria/Pertussis Employment at BD is contingent upon the Company's receipt of sufficient proof that you are or will be fully vaccinated against COVID-19.
• Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Primary Work Location

USA CA - San Diego Bldg A&B

Additional Locations

USA CA - Irvine Laguna Canyon

Work Shift

At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under " Our Commitment to You ."

Salary Range Information

$115,000.00 - $183,900.00 USD Annual

Equal Opportunity Employer

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you'll discover a culture in which you can learn, grow and thrive. We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visit https://bd.com/careers .