Senior Enterprise Portfolio & Program Manager

Pearson; Phoenix (AZ); On-site; USD 160,000 - 170,000; Full time

Job summary

Pearson seeks a strategic Principal, Portfolio Management to lead Digital Assessment Library implementations for enterprise accounts in education, healthcare, and government. You will guide adoption, growth, and long-term success, coordinating with Sales, Product, Training, and Marketing to align with business objectives.

Ideal candidates bring 7+ years in program management or related roles, strong stakeholder management, and proven ability to lead cross-functional initiatives.

Qualifications

• Bachelor's degree in Business, Education, Psychology, Healthcare Administration, or related field.
• 7+ years of experience in program management, customer success, enterprise account management, consulting, or related roles.
• Experience managing complex enterprise customer relationships and driving ROI.

Responsibilities

• Serve as the primary program lead for a portfolio of strategic enterprise customers.
• Develop and maintain relationships with customer stakeholders including executive sponsors, administrators, and decision-makers.
• Lead account planning activities to support customer success, retention, and growth.
• Oversee end-to-end implementation and onboarding of enterprise customers.
• Coordinate cross-functional resources to ensure timely program delivery.
• Monitor milestones, risks, dependencies, and adoption metrics.
• Identify expansion opportunities within existing accounts.
• Analyze usage and feedback to improve adoption and engagement.
• Support renewal planning and long-term account strategy.

Skills

Program management

Customer success

Executive communication

Stakeholder management

Cross-functional leadership

Presentation skills

Analytical thinking

Education

Bachelor's degree in Business/Education/Psychology/Healthcare Admin

Job description

Pearson seeks a strategic Principal, Portfolio Management to lead Digital Assessment Library implementations for enterprise accounts in education, healthcare, and government. You will guide adoption, growth, and long-term success, coordinating with Sales, Product, Training, and Marketing to align with business objectives.

Ideal candidates bring 7+ years in program management or related roles, strong stakeholder management, and proven ability to lead cross-functional initiatives.