Senior Portfolio Program Lead – Enterprise Accounts

Pearson; Northern (KY); Hybrid; USD 160,000 - 170,000; Full time

Job summary

Pearson is seeking a Principal, Portfolio Management to lead and grow a Digital Assessment Library enterprise portfolio across education, healthcare, and government markets. You will align with Sales, Customer Success, Product, and Operations to ensure executive-level success, retention, and long-term value.

You will build relationships with senior stakeholders, drive end-to-end program delivery, and identify expansion opportunities to influence renewal and growth.

Qualifications

• Bachelor's degree in Business, Education, Psychology, Healthcare Administration, or a related field.
• 7+ years of experience in program management, customer success, enterprise account management, consulting, or related roles.
• Experience managing complex enterprise customer relationships.
• Financial acumen with ROI analysis and business case development.
• Strong project management and organizational skills.
• Exceptional communication, presentation, and stakeholder management abilities.
• Demonstrated ability to lead cross-functional initiatives and drive results.
• Preferred: experience in edtech, healthcare, SaaS, or digital services; PMP/PgMP a plus.

Responsibilities

• Serve as the primary program lead for a portfolio of strategic enterprise customers.
• Develop and maintain relationships with executive sponsors, administrators, and key decision-makers.
• Lead account planning to support customer success, retention, and financial growth.
• Manage end-to-end implementation and onboarding of enterprise customers.
• Coordinate cross-functional resources for timely program delivery.
• Monitor milestones, risks, dependencies, and adoption metrics.
• Drive continuous improvement to enhance outcomes and efficiency.
• Identify expansion opportunities within existing accounts.
• Analyze usage and feedback to improve adoption and engagement.
• Support renewal planning and long-term account strategy.
• Conduct account reviews and business health assessments.
• Develop executive presentations, business cases, and strategic recommendations.
• Collaborate with leadership on trends and opportunities for product/service enhancements.
• Coordinate with Sales, Product, Operations, Customer Support, and Marketing.
• Influence stakeholders without direct authority.
• Lead special projects and strategic initiatives.

Skills

Executive relationships

Cross-functional leadership

Project management

Communication

Stakeholder management

Education

Bachelor's degree in Business, Education, Psychology, Healthcare Administration, or related field

Job description

Pearson is seeking a Principal, Portfolio Management to lead and grow a Digital Assessment Library enterprise portfolio across education, healthcare, and government markets. You will align with Sales, Customer Success, Product, and Operations to ensure executive-level success, retention, and long-term value.

You will build relationships with senior stakeholders, drive end-to-end program delivery, and identify expansion opportunities to influence renewal and growth.