Senior Enterprise Partner Operations Lead (Remote)

Coinbase, Inc.; Columbus (OH); Hybrid; USD 152,000 - 179,000; Full time

Job summary

Coinbase is a remote-first company prioritizing the mission to increase economic freedom. The Senior Operations Associate on the Coinbase Infrastructure team leads day-to-day partner operations, billing coordination with Finance, and cross-functional collaboration with Sales, Product, Engineering, and Finance to deliver value for strategic partners.

You will own onboarding, monthly reporting, and issue resolution across billing and technical escalations, while developing scalable workflows and

Qualifications

• 5+ years experience in customer operations or related fields at PSP/fintech/crypto.
• Experience supporting enterprise customers across billing, reporting, and escalations.
• Knowledge of payments infrastructure: stablecoins, cross-border payments, rails, and wallets.
• Strong analytical skills with data-driven reporting.
• Responsible use of generative AI with human oversight.

Responsibilities

• Own day-to-day operational support for strategic partners, providing clear accountability, proactive communication, and timely follow-through.
• Manage billing inquiries with Finance, ensuring invoices reflect agreed terms and issues are resolved promptly.
• Coordinate technical support and escalations with Engineering and Solutions Architecture, tracking issues through resolution.
• Deliver monthly partner reporting on transaction volume, product usage, fees, and performance, highlighting trends and risks.
• Partner with Sales and Account Management to support onboarding, post-launch adoption, reviews, and ongoing account planning.
• Build repeatable workflows, playbooks, and automation for common partner needs to scale the partner base.

Skills

Customer operations

Partner operations

Technical account mgmt

Payments infrastructure

Data analysis

AI in ops

Job description

Coinbase is a remote-first company prioritizing the mission to increase economic freedom. The Senior Operations Associate on the Coinbase Infrastructure team leads day-to-day partner operations, billing coordination with Finance, and cross-functional collaboration with Sales, Product, Engineering, and Finance to deliver value for strategic partners.

You will own onboarding, monthly reporting, and issue resolution across billing and technical escalations, while developing scalable workflows and