Remote-First Senior Partner Operations Lead

Coinbase, Inc.; Lansing (MI); Hybrid; USD 152,000 - 179,000; Full time

Benefits offered by this job

Equity compensation

Bonus eligibility

Benefits package (medical, dental, and

Vision

Job summary

Coinbase, Inc. is hiring a Senior Operations Associate to own day-to-day operational engagement for strategic partners, including PSPs, fintechs, and banks building on Coinbase’s platform.

You will coordinate billing, reporting, and technical escalations across Sales, Engineering, and Finance, driving value and growth. You will deliver monthly partner reporting, support onboarding and post-launch adoption, and create scalable workflows to improve efficiency as the partner base expands, while

Qualifications

• 5+ years of experience in customer operations, partner operations, technical account management, or customer success at a PSP, fintech, bank, or crypto company.
• Experience supporting strategic enterprise customers across billing, reporting, technical escalations, and ongoing account management, with a track record of resolving complex issues across technical and business teams.
• Working knowledge of payments infrastructure, including stablecoins, cross-border payments, payment rails, and digital wallets.

Responsibilities

• Own day-to-day operational support for strategic partners, providing clear accountability, proactive communication, and timely follow-through.
• Manage billing inquiries and discrepancies with Finance, ensuring invoices reflect agreed commercial terms and issues are resolved promptly.
• Coordinate technical support and escalations with Engineering and Solutions Architecture, tracking issues through resolution and keeping partners informed.
• Deliver monthly partner reporting on transaction volume, product usage, fees, and operational performance, highlighting trends, risks, and growth opportunities.
• Partner with Sales and Account Management to support onboarding, post-launch adoption, business reviews, and ongoing account planning.
• Build repeatable workflows, playbooks, and automation for common partner needs, reducing manual work and improving response times as the partner base scales.

Skills

Customer operations

Partner operations

Technical account management

Customer success

Generative AI awareness

Tools

Billing systems

Analytics/reporting tools

Finance systems

Reporting dashboards

Job description

Coinbase, Inc. is hiring a Senior Operations Associate to own day-to-day operational engagement for strategic partners, including PSPs, fintechs, and banks building on Coinbase’s platform.

You will coordinate billing, reporting, and technical escalations across Sales, Engineering, and Finance, driving value and growth. You will deliver monthly partner reporting, support onboarding and post-launch adoption, and create scalable workflows to improve efficiency as the partner base expands, while