Senior Partner Operations Lead - Remote-First Infra

Coinbase, Inc.; Hartford (CT); Hybrid; USD 152,000 - 179,000; Full time

Benefits offered by this job

Equity

Bonus eligibility

Medical/dental/vision

401(k)

Job summary

Coinbase, Inc. is hiring a Senior Operations Associate on the Infrastructure team to own day-to-day operational engagement with strategic partners such as PSPs, fintechs, and banks building on Coinbase's platform.

You will collaborate with Sales, Product, Engineering and Finance to resolve issues, drive adoption, and deliver value from Coinbase's infrastructure. The role requires 5+ years in customer/partner operations or technical account management, with strong knowledge of payments and

Qualifications

• 5+ years in customer/partner operations, technical account management, or customer success at PSPs, fintechs, banks, or crypto firms.
• Experience supporting enterprise customers across billing, reporting, and escalations, with cross-team collaboration.
• Knowledge of payments infrastructure, including stablecoins, cross-border payments, rails, and digital wallets.
• Strong analytics to turn data into reports and recommendations.
• Experience with responsible use of generative AI to improve workflows.

Responsibilities

• Own daily operational support for strategic partners with clear accountability and timely follow-through.
• Manage billing inquiries and discrepancies with Finance to reflect agreed terms.
• Coordinate technical support and escalations with Engineering and Solutions teams.
• Deliver monthly partner reporting on volume, usage, fees, and performance.
• Assist Sales and Account Management with onboarding, adoption, and account planning.
• Create repeatable workflows, playbooks, and automation to scale partner operations.

Skills

Customer operations

Partner operations

Technical account management

Customer success

Payments infrastructure

AI-assisted workflows

Job description

Coinbase, Inc. is hiring a Senior Operations Associate on the Infrastructure team to own day-to-day operational engagement with strategic partners such as PSPs, fintechs, and banks building on Coinbase's platform.

You will collaborate with Sales, Product, Engineering and Finance to resolve issues, drive adoption, and deliver value from Coinbase's infrastructure. The role requires 5+ years in customer/partner operations or technical account management, with strong knowledge of payments and