Senior Enterprise Operations PMO Lead (Remote)

CharterUP, LLC.; Austin (TX); Remote; USD 120,000 - 150,000; Full time

Benefits offered by this job

Remote-first culture

Health insurance

Paid time off

401(k) plan

Flexible work model

Job summary

CharterUP, a remote-first company with a tech hub in Austin, TX, seeks an experienced Project Manager to lead CharterUP’s Enterprise Operations PMO. You’ll drive the largest, most complex client engagements from ideation to close-out and institutionalize PMO standards across governance, reporting, and processes.

You will build business cases, charter scoping, and schedules, while guiding cross-functional teams, managing risk, and enabling adoption through change management.

Qualifications

• 5+ years of project or program management experience, including standing up new programs, processes, or systems in ambiguous or undefined environments.
• Demonstrated experience managing cross-functional projects spanning technology/systems implementations, client-facing initiatives, and internal process or operational change.
• Experience leading or playing a key role in large-scale, client-facing program launches or time-critical, high-stakes mobilizations under pressure.
• Experience leading change management for process or system transitions, including driving adoption and managing resistance, not just tracking a project plan.
• Experience writing business cases and project charters that have been funded and delivered.
• A track record of holding stakeholders accountable and driving outcomes without formal authority over the people involved.
• Strong meeting facilitation and executive communication skills, with the confidence to drive accountability and decisions across stakeholders at all levels of the organization.
• Experience building SOPs, process documentation, or training materials.

Responsibilities

• Own end-to-end delivery of CharterUP’s largest and most complex cross-functional projects, spanning large-scale client-facing launches, systems and technology initiatives, internal process changes, regulatory rollouts, and other high-priority operational initiatives, from business case through close-out and retrospective.
• Lead project management for large-scale, time-critical mobilizations driven by urgent client or market disruptions, coordinating workstreams across the organization and driving execution from initial planning through deployment and closeout. Maintain and continuously improve a standing mobilization playbook that can scale to future projects.
• Lead the stand-up and launch of complex client-facing projects and events, then transition ongoing, business-as-usual execution to the assigned account manager once the program is running smoothly.
• Help build and refine the foundational PMO standards: project charter templates, status reporting formats, risk and issue logs, governance cadences, and project intake processes.
• Develop business cases and project charters that clearly define scope, success metrics, resourcing, and timeline for new initiatives.
• Hold cross-functional partners accountable to deliverables and deadlines without having formal authority over them.
• Lead change management for the initiatives you run, driving adoption and managing resistance through the transition, not just tracking the project plan.
• Plan and manage project schedules, dependencies, critical paths, and resourcing conflicts across multiple concurrent projects.
• Identify risks early and build mitigation plans before they become issues.
• Run and lead project meetings, including kickoffs, working sessions, executive steering committees, and cross-functional workstreams, driving clear decisions, owners and action items rather than status recitals.
• Maintain project ledgers, trackers, RAID logs, RACI charts, and brief leadership clearly and concisely as needed.
• Track project budgets against plan and flag variances early.
• Apply Lean Six Sigma and Agile principles to cut waste and manual effort out of how projects get delivered.
• Create SOPs, guides, and training materials tied to the projects you run, so the process outlives the project.
• Partner with the Director to help shape the long-term PMO roadmap and operating model, thinking ahead of the current project list.

Skills

Project management

Cross-functional leadership

Lean Six Sigma

Agile / Scrum

Stakeholder management

Strong communication

Education

PMP/CAPM

Tools

MS Project

Jira

Job description

CharterUP, a remote-first company with a tech hub in Austin, TX, seeks an experienced Project Manager to lead CharterUP’s Enterprise Operations PMO. You’ll drive the largest, most complex client engagements from ideation to close-out and institutionalize PMO standards across governance, reporting, and processes.

You will build business cases, charter scoping, and schedules, while guiding cross-functional teams, managing risk, and enabling adoption through change management.