Senior Enterprise Networking Solutions Engineer

Cisco Systems, Inc; North Carolina; On-site; USD 96,000 - 126,000; Full time

Job summary

Cisco Systems, Inc. is seeking a Technical Consulting Engineer within the Core Architecture and Technology Solutions (CATS) team.

You will ensure customers' security and networking architectures operate efficiently and reliably, leveraging deep systems-level thinking and advanced diagnostic tools. You will drive continuous improvement by reporting defects, creating IP, and enhancing lab environments while collaborating with a global network of partners and product teams to deliver superior

Qualifications

• 5+ years of experience in technical troubleshooting and providing customer support for enterprise-level network environments.
• Active CCNP Level Certification. General knowledge of networking industry, Cisco Products and protocols.
• Demonstrated proficiency in troubleshooting networking issues, apply analytical skills and technical knowledge to solve product and network problems of moderate to high complexity.
• Proven ability to perform root cause analysis, manage technical escalations effectively, and create clear technical documentation.
• Advanced expertise in configuring, deploying, and troubleshooting Cisco Enterprise routers and switches.

Responsibilities

• Your impact includes conducting advanced troubleshooting and resolving complex customer issues across technologies and architectures.
• Submit high-quality defect reports to Engineering and contribute to lab environments and knowledge bases.
• Collaborate with global partners, internal stakeholders, and product teams to improve product quality and customer experience.

Skills

CCNP Certification

Networking troubleshooting

Root cause analysis

Documentation

Cisco routers and switches

Programming (C, C++, Python)

Job description

Cisco Systems, Inc. is seeking a Technical Consulting Engineer within the Core Architecture and Technology Solutions (CATS) team.

You will ensure customers' security and networking architectures operate efficiently and reliably, leveraging deep systems-level thinking and advanced diagnostic tools. You will drive continuous improvement by reporting defects, creating IP, and enhancing lab environments while collaborating with a global network of partners and product teams to deliver superior