Senior Enterprise Networking & Security Consultant

Cisco Systems, Inc; North Carolina; On-site; USD 96,000 - 126,000; Full time

Job summary

Cisco Systems, Inc. is seeking a Technical Consulting Engineer to apply deep troubleshooting and resolve complex customer issues within Security and Networking architectures.

You will work across products, collaborate with customers and partners, and drive rapid issue resolution. The role emphasizes mentoring peers, contributing to product quality by submitting defects, and advancing diagnostic capabilities with lab environments and AI-assisted tools.

Qualifications

• 5+ years of enterprise network troubleshooting and support experience.
• Active CCNP certification.
• Proficient in advanced troubleshooting and root-cause analysis.
• Experience with packet analysis tools (Wireshark, TCPdump).
• Strong cross-product knowledge and systems thinking.

Responsibilities

• Apply technical expertise to conduct advanced troubleshooting and resolve complex customer issues.
• Manage integrated Security and Networking solutions in a complex environment.
• Collaborate with customers, partners, and internal stakeholders to drive resolution.
• Identify defects and submit quality escalations to Engineering.
• Mentor peers to foster team development.

Skills

5+ years exp

CCNP

Root cause analysis

Packet analysis

Escalation mgmt

Tools

Wireshark

TCPdump

Job description

Cisco Systems, Inc. is seeking a Technical Consulting Engineer to apply deep troubleshooting and resolve complex customer issues within Security and Networking architectures.

You will work across products, collaborate with customers and partners, and drive rapid issue resolution. The role emphasizes mentoring peers, contributing to product quality by submitting defects, and advancing diagnostic capabilities with lab environments and AI-assisted tools.