Senior Enterprise Networking & Troubleshooting Engineer

Cisco Systems, Inc; Durham (NC); On-site; USD 96,000 - 126,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) with company match

Paid parental leave

Job summary

Cisco Systems, Inc. is seeking a Technical Consulting Engineer to apply deep technical expertise to troubleshoot and resolve complex customer issues in Security and Networking.

You will manage integrated solutions across a highly complex environment and mentor peers to foster team development. The role emphasizes collaboration with customers, partners, and internal teams, contributing to product quality by identifying defects and sharing knowledge to improve processes.

Qualifications

• 5+ years of experience in technical troubleshooting and providing customer support for enterprise-level network environments.
• Active CCNP Level Certification.
• Proficiency in advanced troubleshooting within complex Enterprise networks with proven ability to perform root cause analysis, manage technical escalations effectively, and create clear technical documentation.
• Demonstrated experience utilizing packet analysis tools, such as Wireshark and TCPdump, to diagnose and resolve technical issues.

Responsibilities

• Apply technical expertise to conduct advanced troubleshooting and resolve complex customer issues within Security and Networking architectures.
• Manage integrated solutions in a highly complex technical environment with deep cross-product knowledge.
• Collaborate with customers, partners, and internal stakeholders to drive issue resolution and continuous improvement.

Skills

Tech troubleshooting

Customer support

Root cause analysis

Documentation

Cross-product knowledge

Education

CCNP Level Certification

Tools

Wireshark

TCPdump

Job description

Cisco Systems, Inc. is seeking a Technical Consulting Engineer to apply deep technical expertise to troubleshoot and resolve complex customer issues in Security and Networking.

You will manage integrated solutions across a highly complex environment and mentor peers to foster team development. The role emphasizes collaboration with customers, partners, and internal teams, contributing to product quality by identifying defects and sharing knowledge to improve processes.