Senior Technical Consulting Engineer - Networking

Cisco Systems, Inc; Durham (NC); On-site; USD 96,000 - 126,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) with Cisco matching

Paid parental leave

Disability coverage

Life insurance

Restricted stock units (RSUs)

Job summary

Cisco Systems, Inc is seeking a Technical Consulting Engineer in the Core Architecture and Technology Solutions (CATS) team to serve as a technical authority. You will conduct advanced troubleshooting on complex enterprise networks, contributing to defect reports and engineering collaboration to elevate product quality and customer experience.

You will leverage your systems-level thinking and diagnostic skills to resolve issues spanning hardware, software, and architectures, while maintaining

Qualifications

• 5+ years of experience in technical troubleshooting and providing customer support for enterprise-level network environments.
• Active CCNP Level Certification. General knowledge of networking industry, Cisco products and protocols.
• Demonstrated proficiency in troubleshooting networking issues, apply analytical skills and technical knowledge to solve product and network problems of moderate to high complexity.
• Proven ability to perform root cause analysis, manage technical escalations effectively, and create clear technical documentation.
• Advanced expertise in configuring, deploying, and troubleshooting Cisco Enterprise routers and switches.

Responsibilities

• Troubleshoot complex, mission-critical issues to ensure maximum network efficiency and reliability.
• Submit high-quality defect reports to Engineering and contribute to knowledge sharing and lab enhancements.
• Collaborate with a global network of partners, internal stakeholders, and product teams to improve product quality and customer experience.
• Maintain and enhance lab environments and diagnostic tools to support engineering, TAC operations, and customer success.

Skills

Technical troubleshooting

Root cause analysis

Technical documentation

Networking knowledge

Education

CCNP Level Certification

Tools

C/C++/Java/Python

Cloud/Virtualization

Cisco Enterprise routers/switches

Job description

Cisco Systems, Inc is seeking a Technical Consulting Engineer in the Core Architecture and Technology Solutions (CATS) team to serve as a technical authority. You will conduct advanced troubleshooting on complex enterprise networks, contributing to defect reports and engineering collaboration to elevate product quality and customer experience.

You will leverage your systems-level thinking and diagnostic skills to resolve issues spanning hardware, software, and architectures, while maintaining