Senior Technical Consultant: Security & Networking

Cisco Systems, Inc; United States; On-site; USD 96,000 - 126,000; Full time

Job summary

Cisco Systems, Inc in the United States is seeking a Technical Consulting Engineer to apply technical expertise for advanced troubleshooting and to resolve complex customer issues in Security and Networking architectures.

You will collaborate with customers, partners, and internal teams, document root causes, mentor peers, and contribute to lab environments and diagnostic tooling to improve service quality.

Qualifications

• 5+ years of enterprise network troubleshooting and support.
• Active CCNP Level Certification.
• Proficient in advanced troubleshooting and root cause analysis in large networks.
• Experience using Wireshark and TCPdump for diagnostics.
• Strong cross-product knowledge and stakeholder management.

Responsibilities

• Perform advanced troubleshooting and resolve complex customer issues in Security and Networking.
• Collaborate with customers, partners, and internal teams to drive issue resolution.
• Identify defects and submit quality escalations to Engineering.
• Mentor peers and support lab environments and diagnostics.

Skills

Technical troubleshooting

Customer support

CCNP certification

Packet analysis (Wireshark/TCPdump)

Cross-product knowledge

Tools

Wireshark

TCPdump

Job description

Cisco Systems, Inc in the United States is seeking a Technical Consulting Engineer to apply technical expertise for advanced troubleshooting and to resolve complex customer issues in Security and Networking architectures.

You will collaborate with customers, partners, and internal teams, document root causes, mentor peers, and contribute to lab environments and diagnostic tooling to improve service quality.