Senior Technical Consulting Engineer Enterprise Networking

Cisco Systems, Inc; North Carolina; On-site; USD 96,000 - 126,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Paid parental leave

Disability coverage

Life insurance

Bonuses (sales plans)

Job summary

Cisco Systems, Inc. is seeking a Technical Consulting Engineer to serve as a technical authority within the Core Architecture and Technology Solutions (CATS) team.

You will conduct advanced troubleshooting on complex issues, drive continuous improvement by submitting defect reports, and collaborate with global partners and product teams to ensure peak performance of security and networking architectures. You will leverage a strong technical background, cross-product knowledge, and lab

Qualifications

• 5+ years of experience in technical troubleshooting and providing customer support for enterprise-level network environments.
• Active CCNP Level Certification.
• General knowledge of networking industry, Cisco Products and protocols.
• Demonstrated proficiency in troubleshooting networking issues and solving moderate to high complexity problems.
• Proven ability to perform root cause analysis, manage technical escalations, and create clear technical documentation.
• Advanced expertise in configuring, deploying, and troubleshooting Cisco Enterprise routers and switches.

Responsibilities

• Serve as a vital technical authority to ensure customers' security and networking architectures operate efficiently.
• Conduct advanced troubleshooting on complex, mission-critical issues using deep systems-level thinking.
• Submit high-quality defect reports to Engineering and enhance lab environments.
• Collaborate across a global network of partners, stakeholders, and product teams to drive resolution and improvement.
• Support quality and efficiency through AI, automation, and diagnostic tools.

Skills

5+ years troubleshooting

CCNP Certification

Networking know‑how

Root cause analysis

Documentation

Education

CCNP Certification

Tools

C

C++

Java

Python

Job description

Cisco Systems, Inc. is seeking a Technical Consulting Engineer to serve as a technical authority within the Core Architecture and Technology Solutions (CATS) team.

You will conduct advanced troubleshooting on complex issues, drive continuous improvement by submitting defect reports, and collaborate with global partners and product teams to ensure peak performance of security and networking architectures. You will leverage a strong technical background, cross-product knowledge, and lab