Technical Consulting Engineer - Architecture

Cisco Systems, Inc; North Carolina; On-site; USD 96,000 - 126,000; Full time

Job summary

Cisco Systems, Inc. is seeking a Technical Consulting Engineer within the Core Architecture and Technology Solutions (CATS) team.

You will ensure customers' security and networking architectures operate efficiently and reliably, leveraging deep systems-level thinking and advanced diagnostic tools. You will drive continuous improvement by reporting defects, creating IP, and enhancing lab environments while collaborating with a global network of partners and product teams to deliver superior

Qualifications

• 5+ years of experience in technical troubleshooting and providing customer support for enterprise-level network environments.
• Active CCNP Level Certification. General knowledge of networking industry, Cisco Products and protocols.
• Demonstrated proficiency in troubleshooting networking issues, apply analytical skills and technical knowledge to solve product and network problems of moderate to high complexity.
• Proven ability to perform root cause analysis, manage technical escalations effectively, and create clear technical documentation.
• Advanced expertise in configuring, deploying, and troubleshooting Cisco Enterprise routers and switches.

Responsibilities

• Your impact includes conducting advanced troubleshooting and resolving complex customer issues across technologies and architectures.
• Submit high-quality defect reports to Engineering and contribute to lab environments and knowledge bases.
• Collaborate with global partners, internal stakeholders, and product teams to improve product quality and customer experience.

Skills

CCNP Certification

Networking troubleshooting

Root cause analysis

Documentation

Cisco routers and switches

Programming (C, C++, Python)

Job description

Meet the Team

The application window is expected to close on: 12/03/2026

This team provides critical assistance to customers' technical support requests by applying technical expertise to conduct advanced troubleshooting and resolve issues. We handle technical problems within specific technologies and architectures, in Enterprise Networking, across a broad range of problem complexity. Operating in a highly complex technical environment, we manage increasingly complex and integrated solutions that require deep, cross-product knowledge and systems-level thinking. We collaborate closely with customers, partners, engineering, and internal stakeholders to drive resolution and continuous improvement. Our team contributes to product quality by submitting bugs, defects, and quality escalations to Engineering. Additionally, we utilize and enhance lab environments and digital intellectual capital to deepen expertise, support troubleshooting, and scale solutions across the team, while leveraging AI capabilities, software, automation, and diagnostic tools to support quality and efficiency.

Your Impact

As a Technical Consulting Engineer within the Core Architecture and Technology Solutions (CATS) team, you will serve as a vital technical authority, ensuring our customers' security and networking architectures operate with maximum efficiency and reliability. You will leverage your strong technical background to conduct advanced troubleshooting on complex, mission-critical issues-ranging from hardware crashes to memory leaks-utilizing deep systems-level thinking and advanced diagnostic tools.

Your impact extends well beyond immediate issue resolution; you will drive continuous improvement by identifying and submitting high-quality defect reports to Engineering, creating essential intellectual property, and enhancing our shared lab environments. By collaborating across a global network of partners, internal stakeholders, and product teams, you will foster a culture of discovery and peer mentorship. Ultimately, you will play a pivotal role in maintaining the elite standards of Cisco Technical Services, directly influencing product quality and delivering the superior customer experience that empowers our clients to succeed in an increasingly complex digital landscape.

Minimum Qualifications:

• 5+ years of experience in technical troubleshooting and providing customer support for enterprise-level network environments.
• Active CCNP Level Certification. General knowledge of networking industry, Cisco Products and protocols.
• Demonstrated proficiency in troubleshooting networking issues, apply analytical skills and technical knowledge to solve product and network problems of moderate to high complexity.
• Proven ability to perform root cause analysis, manage technical escalations effectively, and create clear technical documentation.
• Advanced expertise in configuring, deploying, and troubleshooting Cisco Enterprise routers and switches.

Preferred Qualifications:

• Cisco Routing: Basic understanding of IPv4 routing, static and dynamic routing protocols (OSPF, EIGRP, and BGP), routing tables, and inter-VLAN routing.
• Cisco Switching: Understanding of Layer 2 switching, VLANs, trunking, Spanning Tree Protocol (STP), EtherChannel, and Layer 3 switching.
• Track record of successful cross-functional collaboration with engineering and product development teams.
• Experience operating within a global, high-volume Technical Assistance Center (TAC) environment.
• Proficient in one or more Programming languages (C, C++, Java, Python).
• Knowledge of Cloud/Virtualization technologies.
• Any networking level certification in cloud (AWS Certified advanced networking, GCP Professional Cloud Network Engineer, Azure Network Engineer)

Why Cisco?

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

The starting salary range posted for this position is $95,800.00 to $126,200.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-rel