Enterprise Networking Solutions Engineer

Cisco Systems, Inc.; North Carolina; On-site; USD 96,000 - 126,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid parental leave

Disability insurance

Life insurance

Job summary

Cisco Systems, Inc. is seeking a Technical Consulting Engineer who will apply deep networking expertise to diagnose and resolve complex customer issues across Security and Networking architectures.

You will collaborate with customers, partners, and internal teams to drive issue resolution and contribute to product quality by identifying defects and quality escalations. You will mentor peers, leverage lab environments and diagnostic tools such as Wireshark and TCPdump, and apply systems-level

Qualifications

• 5+ years of enterprise-level network troubleshooting and customer support experience.
• Active CCNP Level Certification.
• Proficient in troubleshooting complex Enterprise networks with root cause analysis.
• Experience using packet analysis tools (Wireshark, TCPdump) to diagnose issues.
• Strong cross-product knowledge and stakeholder management.

Responsibilities

• Apply technical expertise to conduct advanced troubleshooting and resolve complex customer issues in Security and Networking.
• Manage integrated solutions in a highly complex environment using cross-product knowledge and systems-thinking.
• Collaborate with customers, partners, and internal stakeholders to drive resolution and continuous improvement.
• Identify and submit defects and quality escalations to Engineering and mentor peers.

Skills

Technical troubleshooting

CCNP certification

Enterprise network support

Packet analysis

Stakeholder management

Tools

Wireshark

TCPdump

Job description

Cisco Systems, Inc. is seeking a Technical Consulting Engineer who will apply deep networking expertise to diagnose and resolve complex customer issues across Security and Networking architectures.

You will collaborate with customers, partners, and internal teams to drive issue resolution and contribute to product quality by identifying defects and quality escalations. You will mentor peers, leverage lab environments and diagnostic tools such as Wireshark and TCPdump, and apply systems-level