Senior Enterprise IoT Implementation Consultant

Socket.dev; United States; On-site; USD 89,000 - 135,000; Full time

Benefits offered by this job

Flexible working

Remote-first culture

Professional development stipend

Health and parental leave

Job summary

Samsara is seeking a Senior Customer Success professional for the Select Customer Success team. You will lead deployment and adoption for enterprise customers, guiding onboarding, adoption, advocacy, and renewal to deliver business value from our IoT platform.

This remote role requires strong communication, strategic thinking, and collaboration with Sales, Support, Sales Engineering and Product to scale value for customers across transportation, utilities, and manufacturing sectors.

Qualifications

• 6+ years of experience in a senior Customer Success, account management, or strategic consulting role. Enterprise SaaS experience preferred.
• This is a demanding position with high internal visibility, requiring strong priority management and high emotional intelligence.
• Experience supporting or working with technical products.
• Solutions-oriented with strong problem solving skills.
• Excellent consultative skills with experience in end to end system implementations.
• Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software.
• Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment.
• Diplomacy, tact, and poise under pressure when working through customer issues.
• Bachelor’s degree from a 4-year institution.

Responsibilities

• Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform.
• Manage the deployment of Samsara technology to large-scale customers, enabling customers to achieve quick time to value in their investment.
• Create launch plans and a roadmap to increase product usage.
• Track implementation progress, participation, product adoption, and account health.
• Run training sessions, demonstrate Samsara’s technology, and work through challenges with executives and day-to-day users of the system across numerous use cases.
• Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers.
• Serve as a mentor to the wider Customer Success and Support teams.
• Deeply understand the Samsara platform’s capabilities and explain them to customers of all types.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Skills

Enterprise SaaS experience

Executive communication

Account management

Problem solving

Cross-functional collaboration

Bachelor’s degree

Education

Bachelor’s degree from a 4-year institution

Job description

Samsara is seeking a Senior Customer Success professional for the Select Customer Success team. You will lead deployment and adoption for enterprise customers, guiding onboarding, adoption, advocacy, and renewal to deliver business value from our IoT platform.

This remote role requires strong communication, strategic thinking, and collaboration with Sales, Support, Sales Engineering and Product to scale value for customers across transportation, utilities, and manufacturing sectors.