Senior IoT Implementation Strategist (Remote)

Samsara; Northern (KY); Hybrid; USD 109,000 - 166,000; Full time

Benefits offered by this job

Flexible working

Health and parental leave plans

Professional development stipend

Job summary

Samsara is seeking a Senior Strategic Implementation Consultant to guide Enterprise customers in deploying and adopting our IoT solutions. This role sits within the Strategic Customer Success team, owning the customer relationship from onboarding through renewal, and partnering with Sales, Support, and Product to drive adoption and value.

You will lead cross-functional efforts, mentor teams, and articulate complex technology in business terms to executives and end users alike.

Qualifications

• 10+ years in a technology consulting and/or customer-facing technology implementation role.
• Exceptional executive stakeholder management and communications at all levels, including C-suite.
• Experience supporting or working with technical products in a fast-paced environment.
• Bachelor’s degree from a 4-year institution.

Responsibilities

• Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform.
• Manage the deployment of Samsara technology to large-scale customers, enabling customers to achieve quick time to value in their investment.
• Create launch plans and a roadmap to increase product usage.
• Track implementation progress, participation, product adoption, and account health.
• Run training sessions, demonstrate Samsara’s technology, and work through challenges with executives and day-to-day users of the system across numerous use cases.
• Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers.
• Serve as a mentor to the wider Customer Success and Support teams.
• Deeply understand the Samsara platform’s capabilities and explain them to customers of all types.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Skills

Stakeholder management

Executive communication

Consultative skills

Technology implementation

SaaS experience

Education

Bachelor's degree

Job description

Samsara is seeking a Senior Strategic Implementation Consultant to guide Enterprise customers in deploying and adopting our IoT solutions. This role sits within the Strategic Customer Success team, owning the customer relationship from onboarding through renewal, and partnering with Sales, Support, and Product to drive adoption and value.

You will lead cross-functional efforts, mentor teams, and articulate complex technology in business terms to executives and end users alike.