Senior Enterprise Implementation Lead – Remote

Wolters Kluwer; Indianapolis (IN); Remote; USD 108,000 - 188,000; Full time

Benefits offered by this job

15 days PTO + 8 holidays + 5 flexible

401(k) match

Health, life, and long-term protection

Parental leave

Bonus eligible

Job summary

Brightflag, part of Wolters Kluwer, seeks a Lead Implementation Consultant to own end-to-end enterprise deployments for large clients. You’ll collaborate across Engineering, Product, and Customer Success to deliver more than a go-live, shaping long-term customer health and adoption.

You will guide stakeholders, manage multiple projects, and translate complex requirements into actionable plans, leveraging ETL, SQL, RESTful APIs, and Jira/Smartsheet.

Qualifications

• 6+ years hands-on experience in a customer-facing implementation role at a B2B SaaS company.
• Ability to solve complex technical and business problems and communicate requirements effectively with both technical teams and non-technical customer stakeholders.
• Understanding of data ETL, migration tasks, and software/web technologies including SQL, RESTful APIs, and OAuth.
• Excellent project management skills, including expertise in planning and risk management across multiple simultaneous projects.
• Familiarity with waterfall and agile (Scrum) methodologies.
• Proficiency in tools such as Microsoft Office, Smartsheet, and Jira.
• Highly organised and able to manage multiple complex projects simultaneously without dropping the ball.
• Excellent communication skills and comfortable presenting to and influencing both technical and non-technical audiences.
• Analytical approach to requirements gathering and ability to stay structured and thorough in understanding customer needs.
• Curiosity and a problem-solving mindset — this is the most important behavioural trait; must actively seek out information and solutions rather than waiting to be directed.

Responsibilities

• Lead end-to-end implementations for large-scale enterprise customers with complex structures, multi-entity requirements, and high volumes of matters and spend, ensuring they go live on time and in line with expectations.
• Act as the customer's trusted guide throughout implementation, building confidence with legal operations leaders, general counsel, and technical stakeholders at every stage.
• Oversee multiple enterprise implementations simultaneously, managing priorities, risks, and escalations against project timelines and plans.
• Partner closely with customers to understand their business and technical requirements and translate them into a clear, well-sequenced implementation plan.
• Configure the Brightflag platform to meet enterprise scale and complexity, including approval workflows, billing guidelines, reporting structures, and security needs.
• Develop and own the data migration strategy for large, complex datasets, coordinating with internal resources for accurate and timely execution.
• Collaborate with Product and Engineering on feature requests and integrations across enterprise tech stacks, including matter management, ERP, and SSO systems.
• Work with the assigned Customer Success Manager to define success for each implementation and set the foundation for a strong long-term relationship.
• Ensure enterprise needs are fully met during implementation and positioned for continued growth, adoption, and satisfaction.

Skills

6+ years experience

Technical communication

ETL

SQL

REST APIs

OAuth

Project management

Waterfall & Agile

Jira

Smartsheet

Microsoft Office

Organizational skills

Presentation skills

Curiosity & problem solving

Tools

Jira

Smartsheet

Microsoft Office

Job description

Brightflag, part of Wolters Kluwer, seeks a Lead Implementation Consultant to own end-to-end enterprise deployments for large clients. You’ll collaborate across Engineering, Product, and Customer Success to deliver more than a go-live, shaping long-term customer health and adoption.

You will guide stakeholders, manage multiple projects, and translate complex requirements into actionable plans, leveraging ETL, SQL, RESTful APIs, and Jira/Smartsheet.