Senior Enterprise Engagement & Strategy Lead

Webhosting; San Francisco (CA); Hybrid; USD 165,000 - 200,000; Full time

Job summary

Cloudflare in San Francisco seeks a Sr. Customer Engagements Manager to shape how we engage, grow, and deepen relationships with our most strategic enterprise customers.

This high‑visibility role sits at the intersection of GTM growth strategy, cross‑functional operations, executive influence, and narrative development. You will work with account teams to translate customer priorities into a focused engagement strategy, shaping the narrative and preparing executives for meetings.

Qualifications

• 5–8 years of proven ability to build trust across Sales, executive leadership, and cross‑functional partners, aligning priorities and moving people toward shared outcomes.
• Strong analytical, problem‑solving, and communication skills.
• Demonstrated ability to influence cross‑functional teams without direct authority.
• Experience translating customer insights into strategies, narratives, programs, or commercial actions.
• Strong written and verbal storytelling skills, including executive‑level content development.

Responsibilities

• Top 250 Account strategy and growth (AMER): Serve as the strategic operating partner for Cloudflare’s most important enterprise customers across the Americas. Own the internal operational cadence that aligns Executive, Product, R&D, GTM, and other internal teams around each account, building processes and frameworks with emphasis on AI solutions.
• Sales Partnership & Engagement Strategy: Serve as the primary strategic partner to account teams & C‑Suite for executive engagements from discovery through post‑engagement follow‑through.
• Executive Preparation & Narrative Development: Build and maintain modular narrative frameworks and talk tracks; translate technical capabilities into business‑relevant narrative; prepare each Cloudflare leader ahead of an engagement.
• Facilitator‑Led Engagement Design: Host and facilitate Executive‑level engagements at the San Francisco EBC when required.
• Engagement Innovation: Improve engagement quality by applying AI/tools to personalize agendas and capture outcomes in real time.

Skills

Analytical skills

Communication skills

Storytelling

Executive engagement

Cross-functional collaboration

Job description

Cloudflare in San Francisco seeks a Sr. Customer Engagements Manager to shape how we engage, grow, and deepen relationships with our most strategic enterprise customers.

This high‑visibility role sits at the intersection of GTM growth strategy, cross‑functional operations, executive influence, and narrative development. You will work with account teams to translate customer priorities into a focused engagement strategy, shaping the narrative and preparing executives for meetings.