Enterprise CSM Lead - AI Adoption & Growth

Asana; San Francisco (CA); On-site; USD 180,000 - 300,000; Full time

Benefits offered by this job

Comprehensive health benefits

Parental leave program

In-house culinary program

Job summary

Asana is seeking a Manager, Customer Success (L7) to lead our Enterprise Accounts team, owning health, growth, and strategic value delivery for top customers. You will coach a team of Enterprise CSMs, build scalable programs for adoption and AI consumption, and serve as a cross-functional partner with Sales, Product, and Enablement.

You will guide 7+ years in Customer Success with a focus on enterprise relationships, driving metrics, and executive engagement, while shaping programs at scale and

Qualifications

• 7+ years of experience in Customer Success or Account Management within Enterprise SaaS.
• 2–3 years in direct people leadership or team management.
• Strong analytical mindset with experience owning and reporting SaaS metrics (GRR, NRR, adoption KPIs).
• Operationally minded leader capable of building, executing, and iterating programs, playbooks, processes at scale.
• Proven track record managing complex, high-value enterprise accounts; AI/ML space experience preferred.
• Exceptional cross-functional communicator with Sales, Product, Enablement.
• Curiosity about AI tools and willingness to learn and leverage them.

Responsibilities

• Coach, mentor, and develop a high-performing Enterprise CSM team with clear goals and KPIs.
• Build scalable programs and drive adoption and AI consumption across the portfolio.
• Maintain executive relationships and act as strategic advisor during business reviews.
• Identify churn risk and surface expansion opportunities.
• Collaborate with Sales, Product, and Enablement to capture feedback and influence roadmaps.

Skills

Enterprise SaaS experience

People leadership

Analytical mindset

Program scaling

Executive stakeholder management

Cross-functional collaboration

Curiosity about AI tools

Job description

Asana is seeking a Manager, Customer Success (L7) to lead our Enterprise Accounts team, owning health, growth, and strategic value delivery for top customers. You will coach a team of Enterprise CSMs, build scalable programs for adoption and AI consumption, and serve as a cross-functional partner with Sales, Product, and Enablement.

You will guide 7+ years in Customer Success with a focus on enterprise relationships, driving metrics, and executive engagement, while shaping programs at scale and