Enterprise CS Leader: AI-Driven Growth

Asana, Inc.; New York (NY); Híbrido; USD 214 000 - 252 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Mental health, wellness & fitness bene

Career coaching & support

Inclusive family building benefits

Long-term savings or retirement plans

In-office culinary options to cater to

In-office culinary options to cater to

Resumo da oferta

Asana, Inc. is seeking a Manager, Customer Success (L7) to lead our Enterprise Accounts team, owning health, growth, and strategic value delivery for our most critical relationships.

Reporting to Customer Success leadership, you will coach and develop a team of Enterprise CSMs, build scalable programs that drive adoption and AI consumption, and serve as a cross-functional partner across Sales, Product, and Enablement.

Qualificações

• Curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making.
• 7+ years of experience in Customer Success or Enterprise SaaS, with at least 2–3 years in a direct people leadership or team management role.
• Proven track record managing complex, high-value enterprise accounts, with experience in the AI or ML space strongly preferred.
• Operationally minded leader capable of building, executing, and iterating on programs, playbooks, and processes at scale.
• Commanding executive presence with comfort navigating C-suite relationships on behalf of your team and the organization.
• Strong analytical mindset with experience owning and reporting against key SaaS metrics, including GRR, NRR, and adoption KPIs.
• Exceptional cross-functional communicator skilled at partnering across Sales, Product, and Enablement teams.

Responsabilidades

• Lead and coach a high-performing Enterprise CSM team with regular 1:1s, reviews, and career development planning.
• Build and nurture executive-level relationships with enterprise customers as a strategic advisor.
• Design and launch scalable programs to improve customer health, product adoption, and AI consumption.
• Identify churn risk and surface expansion opportunities.
• Collaborate with Sales and Product to align on strategy, capture feedback, and influence the roadmap.

Conhecimentos

People leadership

Executive relationships

Program design

Cross-functional collaboration

Churn risk management

Descrição da oferta de emprego

Asana, Inc. is seeking a Manager, Customer Success (L7) to lead our Enterprise Accounts team, owning health, growth, and strategic value delivery for our most critical relationships.

Reporting to Customer Success leadership, you will coach and develop a team of Enterprise CSMs, build scalable programs that drive adoption and AI consumption, and serve as a cross-functional partner across Sales, Product, and Enablement.