Senior Enterprise Customer Success Manager - Remote

Confidence Systems, Inc.; United States; Remote; USD 100,000 - 150,000; Full time

Benefits offered by this job

Fully Remote

Discretionary Time Off

Competitive Compensation Package

Job summary

Confidence Systems, Inc. seeks a Customer Success Manager to manage strategic accounts and align software solutions with client objectives. You will drive renewals, upsells, and cross-sells while serving as a trusted advisor to senior IT and business leaders.

Collaborate cross-functionally with implementation, support, and product teams to ensure onboarding, adoption, and measurable ROI. Travel 20–30% as required, and focus on long-term partnerships across the US.

Qualifications

• 5+ years in account management, sales, or customer success with enterprise software/SaaS.
• Proven track record with large, complex accounts and revenue targets.
• Experience engaging with C‑level executives and IT decision-makers.

Responsibilities

• Serve as primary contact for strategic accounts and build trust with executives and stakeholders.
• Identify upsell and cross-sell opportunities to drive revenue growth.
• Collaborate with implementation, support, and product teams for onboarding and adoption.
• Lead quarterly business reviews to demonstrate ROI and strategic value.
• Maintain accurate records of interactions, contracts, and opportunities.

Skills

Relationship Building

Business Acumen

Consultative Selling

Adaptability

Results‑Oriented

Project Management

CRM Familiarity

Remote Work

Collaboration

Travel

Education

Bachelor’s degree

MBA or advanced degree

Tools

Jira

CRM

ERP

Cloud Platforms

Cybersecurity

Data Analytics

Job description

Confidence Systems, Inc. seeks a Customer Success Manager to manage strategic accounts and align software solutions with client objectives. You will drive renewals, upsells, and cross-sells while serving as a trusted advisor to senior IT and business leaders.

Collaborate cross-functionally with implementation, support, and product teams to ensure onboarding, adoption, and measurable ROI. Travel 20–30% as required, and focus on long-term partnerships across the US.