Senior Enterprise Customer Success Manager (Remote)

Samsara Inc.; United States; Remote; USD 98,000 - 132,000; Full time

Benefits offered by this job

Remote-friendly

Flexible work model

Job summary

Samsara Inc. is seeking an Enterprise Core Customer Success Manager to help top customers maximize value from the Connected Operations Cloud.

This remote role reports across sales, support, and product teams, enabling you to craft joint success plans and drive measurable outcomes. You will guide cross-functional collaboration, mentor peers, and champion Samsara’s growth mindset while maintaining strong executive relationships with Fortune 500-level customers.

Qualifications

• 4+ years in senior Customer Success, account management, or strategic consulting.
• Enterprise SaaS experience preferred.
• Proven ability to build trust with executives and cross-functional teams.

Responsibilities

• Be on the front lines and ensure customers increase safety, efficiency, and sustainability using our IoT platform.
• Create joint success plans with customers, outlining objectives, metrics, and timelines.
• Lead executive business reviews with customers and Samsara leadership to align on goals and outcomes.
• Conduct workshops to understand customer operations and recommend workflow changes.
• Explain Samsara capabilities to diverse businesses and mentor the team.

Skills

Customer Success

Account management

Strategic consulting

Enterprise SaaS

Executive communication

Education

Bachelor’s degree

Job description

Samsara Inc. is seeking an Enterprise Core Customer Success Manager to help top customers maximize value from the Connected Operations Cloud.

This remote role reports across sales, support, and product teams, enabling you to craft joint success plans and drive measurable outcomes. You will guide cross-functional collaboration, mentor peers, and champion Samsara’s growth mindset while maintaining strong executive relationships with Fortune 500-level customers.