Senior Enterprise Customer Success Manager — Remote

Samsara; Atlanta (GA); À distance; USD 126 000 - 169 000; Plein temps

Résumé du poste

Samsara is hiring a Select Customer Success Manager to lead a team of CSMs, drive value realization for enterprise customers, and scale the success motion at pace. The role emphasizes strategic leadership, executive relationship management, and building an inclusive high-performing team.

The position is remote for US candidates (excluding several areas) with up to 25% travel. Ideal candidates will have 8+ years in CS/AM, 3+ years in management, and a track record with Enterprise SaaS and $1M+

Qualifications

• 8+ years in Customer Success, account management, or consulting.
• 3+ years in management positions, including recruiting and retaining top talent.
• Experience with $1M+ ACV customers.
• Experience with Enterprise SaaS.
• Ability to travel within the United States for customer meetings and events (up to 25%).
• Experience in structured value delivery to achieve measurable business outcomes, utilizing a defined engagement methodology.
• Exceptional executive stakeholder management and communications, emotional intelligence, and prioritization given customer VP+ engagement and internal visibility of this role, including Samsara's C-suite.
• Proven track record of building trust and communicating effectively with a wide variety of stakeholders from customer executives to day-to-day users of our solutions and internal teams such as Sales, Product and Engineering, and Finance.
• Solutions-focused with strong problem-solving skills and a bias for action.
• Ability to think big while also executing with excellence.
• Self-starter who takes initiative and thrives in a fast-paced, change-heavy environment.
• Diplomacy, tact, and poise under pressure when working through customer issues.
• Demonstrated ability to foster an inclusive team environment that values diverse perspectives.
• Bachelor's degree from a 4-year institution.

Responsabilités

• Ensure ongoing success and value realization for Samsara's enterprise customers.
• Define and execute long-term strategies for the Select Customer Success team that support Samsara's commitment to providing excellent service.
• Find and grow the next generation of CSMs at Samsara.
• Keep executives informed of progress and advocate for change when needed.
• Lead from the front with a willingness to get your hands dirty.
• Champion, role model, and embed Samsara's cultural principles as we scale globally and across new offices.
• Hire, develop, and lead an inclusive, engaged, and high-performing team.

Connaissances

Customer Success

Account Management

Leadership

Executive Stakeholder Management

Travel (25%)

Formation

Bachelor's degree

Outils

Gainsight

Description du poste

Samsara is hiring a Select Customer Success Manager to lead a team of CSMs, drive value realization for enterprise customers, and scale the success motion at pace. The role emphasizes strategic leadership, executive relationship management, and building an inclusive high-performing team.

The position is remote for US candidates (excluding several areas) with up to 25% travel. Ideal candidates will have 8+ years in CS/AM, 3+ years in management, and a track record with Enterprise SaaS and $1M+