Senior Enterprise CS Manager - IoT & Operations

Samsara; Miami (FL); Remoto; USD 90.000 - 130.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible remote work

Professional development stipend

Health insurance

Parental leave

Descrizione del lavoro

Samsara is seeking an Enterprise Customer Success Manager to partner with top customers, understand fleets, and tailor Samsara’s IoT platform to their needs. You’ll collaborate with Sales, Support, Sales Engineering, and Product to drive value and long-term partnerships from a remote, US-based role.

This position offers autonomy within a hyper-growth environment, with opportunities to mentor teams and influence cross-functional initiatives.

Competenze

• 4+ years of experience in a senior Customer Success, account management, or strategic consulting role.
• High internal visibility requiring strong priority management and emotional intelligence.
• Experience supporting or working with technical products.
• Solutions-oriented with strong problem-solving skills.
• Proven track record of building trust and communicating with executives, Product and Engineering leadership, and day-to-day users.
• Passion for going above and beyond, taking initiative in a fast-paced environment.
• Diplomacy, tact, and poise under pressure handling customer issues.
• This role requires up to 25% travel.

Mansioni

• Be on the front lines and ensure customers increase safety, efficiency, and sustainability with our IoT platform.
• Compose joint success plans with customers outlining objectives, metrics, and timelines.
• Orchestrate executive business reviews with customers’ decision-makers and our leadership.
• Conduct workshops with customers to understand their current operations and recommend workflow changes.
• Deeply understand the Samsara platform’s capabilities and explain them to various industries.
• Serve as a mentor to the wider Customer Success and Support teams.
• Champion Samsara’s cultural principles as we scale globally and across offices.

Conoscenze

Relationship builder

Problem-solving

Executive communication

Travel readiness

Formazione

Bachelor’s degree

Descrizione del lavoro

Samsara is seeking an Enterprise Customer Success Manager to partner with top customers, understand fleets, and tailor Samsara’s IoT platform to their needs. You’ll collaborate with Sales, Support, Sales Engineering, and Product to drive value and long-term partnerships from a remote, US-based role.

This position offers autonomy within a hyper-growth environment, with opportunities to mentor teams and influence cross-functional initiatives.