Remote Senior Manager, Enterprise Customer Success

Samsara; Georgia; Remote; USD 126,000 - 169,000; Full time

Benefits offered by this job

Professional development stipend

Health and parental leave

Remote work flexibility

Job summary

Samsara is seeking a seasoned Senior Manager for Select Customer Success in the United States. The role leads a team of CSMs, scales success motions, and partners with executives to drive value. Travel up to 25% across the US is required for customer engagements.

The position emphasizes coaching, inclusive leadership, and long-term strategic thinking to ensure customer outcomes. The ideal candidate has deep enterprise SaaS experience, 8+ years in CS or related fields, and a proven ability to

Qualifications

• 8+ years in Customer Success, account management, or consulting.
• 3+ years in management positions, including recruiting and retaining top talent.
• Experience with $1M+ ACV customers.
• Experience with Enterprise SaaS.
• Ability to travel within the United States for customer meetings and events (up to 25%).
• Experience in structured value delivery to achieve measurable business outcomes, utilizing a defined engagement methodology.
• Exceptional executive stakeholder management and communications, emotional intelligence, and prioritization for VP+ engagements.

Responsibilities

• Ensure ongoing success and value realization for Samsara’s enterprise customers.
• Define and execute long-term strategies for the Select Customer Success team that support Samsara’s commitment to providing excellent service.
• Find and grow the next generation of CSMs at Samsara.
• Keep executives informed of progress and advocate for change when needed.
• Lead from the front with a willingness to get your hands dirty.
• Champion, role model, and embed Samsara’s cultural principles as we scale globally.

Skills

Executive stakeholder management

Leadership

Enterprise SaaS

Travel readiness

Education

Bachelor's degree

Tools

Gainsight

Job description

Samsara is seeking a seasoned Senior Manager for Select Customer Success in the United States. The role leads a team of CSMs, scales success motions, and partners with executives to drive value. Travel up to 25% across the US is required for customer engagements.

The position emphasizes coaching, inclusive leadership, and long-term strategic thinking to ensure customer outcomes. The ideal candidate has deep enterprise SaaS experience, 8+ years in CS or related fields, and a proven ability to