Remote Senior Manager, Enterprise Customer Success

Samsara; Oregon; Hybrid; USD 126,000 - 169,000; Full time

Job summary

Samsara is seeking a Senior Manager to lead the Select Customer Success team for enterprise customers. This remote role supports customers across the United States, focusing on ensuring ongoing value and strategic outcomes from our platform.

Ideal candidates bring 8+ years in Customer Success or related fields, 3+ years in management, and a track record with $1M+ ACV customers. Travel up to 25% is required.

Qualifications

• 8+ years in Customer Success, account management, or consulting.
• 3+ years in management positions, including recruiting and retaining top talent.
• Experience with $1M+ ACV customers.
• Experience with Enterprise SaaS.
• Ability to travel within the United States for customer meetings and events (up to 25%).
• Experience in structured value delivery to achieve measurable business outcomes, utilizing a defined engagement methodology.
• Exceptional executive stakeholder management and communications, emotional intelligence, and prioritization given customer VP+ engagement and internal visibility of this role, including Samsara's C-suite.
• Proven track record of building trust and communicating effectively with a wide variety of stakeholders from customer executives to day-to-day users of our solutions and internal teams such as Sales, Product and Engineering, and Finance.
• Solutions-focused with strong problem-solving skills and a bias for action.
• Ability to think big while also executing with excellence.
• Self-starter who takes initiative and thrives in a fast-paced, change-heavy environment.
• Diplomacy, tact, and poise under pressure when working through customer issues.
• Demonstrated ability to foster an inclusive team environment that values diverse perspectives.
• Bachelor's degree from a 4-year institution.

Responsibilities

• Ensure ongoing success and value realization for Samsara's enterprise customers.
• Define and execute long-term strategies for the Select Customer Success team that support Samsara's commitment to providing excellent service.
• Find and grow the next generation of CSMs at Samsara.
• Keep executives informed of progress and advocate for change when needed.
• Lead from the front with a willingness to get your hands dirty.
• Champion, role model, and embed Samsara's cultural principles as we scale globally and across new offices.
• Hire, develop, and lead an inclusive, engaged, and high-performing team.

Skills

Customer Success

Account management

Leadership

Stakeholder management

Communication

Strategic thinking

Problem solving

Education

Bachelor's degree

Tools

Gainsight

Job description

Samsara is seeking a Senior Manager to lead the Select Customer Success team for enterprise customers. This remote role supports customers across the United States, focusing on ensuring ongoing value and strategic outcomes from our platform.

Ideal candidates bring 8+ years in Customer Success or related fields, 3+ years in management, and a track record with $1M+ ACV customers. Travel up to 25% is required.