Senior Enterprise Customer Success Manager – Public Sector

opengov; United States; On-site; USD 130,000 - 145,000; Full time

Job summary

OpenGov is a leader in AI and ERP solutions for local and state governments in the U.S. We seek a Senior Customer Success Manager to manage high-value enterprise relationships, drive retention, and expand within a ~20 account portfolio.

You will partner with Sales and Product leadership to refine go-to-market strategy and mentor the CS team. You will influence executives, coordinate cross-functional efforts, and travel to engage customers at regional events, all while advancing a digital

Qualifications

• Senior SaaS experience (5+ years) in account management, CS, or sales.
• Proven over-achievement in retention/revenue goals.
• Executive presence with strong communication, negotiation, and presentation skills.
• Industry knowledge of local/state government, special districts, higher education.
• Technical/business acumen with Salesforce, G-Suite, and CS platforms.
• Bachelor's degree required; Sales methodologies (MEDDIC/Challenger) a major plus.
• Willingness to travel to meet customers and lead regional events.

Responsibilities

• Own net retention, renewals, and enterprise usage for a high-value customer base.
• Develop success plans to align OpenGov products with customer goals and drive adoption, retention and expansion.
• Engage with Finance Directors, City Managers, and Council Members to align OpenGov value with strategic initiatives.
• Bridge customers with Product and Field leadership to drive improvements and resolve escalations.
• Advocate for accounts, maintaining high satisfaction and proactive escalation management.
• Travel to engage customers and lead regional user groups to accelerate product value.
• Mentor junior CSMs after completing OpenGov training.

Skills

Executive presence

Communication

Negotiation

Strategic account management

Travel willingness

Education

Bachelor's degree

Sales training MEDDIC/Challenger

Tools

Salesforce

G-Suite

CS platforms

Job description

OpenGov is a leader in AI and ERP solutions for local and state governments in the U.S. We seek a Senior Customer Success Manager to manage high-value enterprise relationships, drive retention, and expand within a ~20 account portfolio.

You will partner with Sales and Product leadership to refine go-to-market strategy and mentor the CS team. You will influence executives, coordinate cross-functional efforts, and travel to engage customers at regional events, all while advancing a digital