Senior Public Sector CSM - Drive GovTech Transformation

Speedrun Talent Network; Dallas (TX); In loco; USD 105.000 - 120.000; Tempo pieno

Vantaggi offerti da questo lavoro

Healthcare

Vacation policy

401(k) with company match

Paid parental leave

Wellness stipend

Professional development

Catered lunches

Descrizione del lavoro

OpenGov is a leader in AI and ERP solutions for local and state governments in the U.S. We are seeking a Customer Success Manager III to own a portfolio of ~40 high-impact customers, acting as their long-term partner to align goals, drive adoption, and secure retention.

You will engage with Department Heads and Finance Directors, guide major process changes, and deliver Executive Business Reviews that translate usage into measurable ROI.

Competenze

• 3–5 years in Customer Success, Account Management, or related high-touch SaaS role.
• Proven ability to manage complex customer relationships and hit Net Revenue Retention targets.
• Strategic thinker with the ability to move between high-level strategy and tactical execution.
• Excellent presentation and interpersonal skills for executive-level decision-makers.
• Hands-on in product; skilled with CRM and CS tools such as Salesforce, Gong, or Gainsight.
• Bachelor’s degree in Business Administration, Public Administration, or related field.
• GovTech experience or work with government agencies preferred.
• Willingness to travel 25–30% to meet customers in person.

Mansioni

• Strategic Portfolio Leadership: own end-to-end success strategy for ~40 customers.
• Executive Advisory: build relationships with Department Heads and Finance Directors.
• Complex Change Management: guide through major process changes for adoption.
• Business Impact Reporting: design EBRS translating usage into ROI.
• Retention & Growth: monitor portfolio health and pursue expansion opportunities.
• Adoption & Value Consulting: design programs to maximize OpenGov value.
• Cross-Functional Advocacy: align Sales, Product, Support to remove roadblocks.
• Process Innovation: help build churn prevention and onboarding playbooks.

Conoscenze

SaaS Expertise

Proven Track Record

Strategic Thinking

Advanced Communication

Technical Proficiency

Formazione

Bachelor’s degree in Business Administration, Public Administration, or related field

Strumenti

Salesforce

Gong

Gainsight

Descrizione del lavoro

OpenGov is a leader in AI and ERP solutions for local and state governments in the U.S. We are seeking a Customer Success Manager III to own a portfolio of ~40 high-impact customers, acting as their long-term partner to align goals, drive adoption, and secure retention.

You will engage with Department Heads and Finance Directors, guide major process changes, and deliver Executive Business Reviews that translate usage into measurable ROI.