Senior Government CSM & Strategy Leader

opengov.com; Dallas (TX); On-site; USD 105,000 - 120,000; Full time

Benefits offered by this job

Comprehensive healthcare options

Flexible vacation policy and paid公司hol

401(k) with company match

Paid parental leave, wellness stipends

Professional development and growth

Collaborative office with weekly team‑

Job summary

OpenGov is seeking a Customer Success Manager III to manage a dedicated portfolio of ~40 high-impact government clients, serving as their primary long-term partner. You will understand goals, challenges and workflows, driving transformation and retention through measurable business outcomes.

This role requires navigating complex political landscapes, delivering value, and leading strategic initiatives to maximize OpenGov’s public-sector impact.

Qualifications

• 3–5 years in Customer Success, Account Management, or related high-touch SaaS role.
• Proven ability to manage complex customer relationships, hit Net Revenue Retention targets, and drive revenue growth.
• Strategic thinker with a customer-centric mindset and ability to move between high-level strategy and tactical execution.
• Exceptional presentation and interpersonal skills to engage executive-level decision-makers.
• Hands-on in product; mastery of CRM and CS tools such as Salesforce, Gong, or Gainsight.
• Bachelor’s degree in Business Administration, Public Administration, or related field.
• GovTech experience preferred.
• Willingness to travel 25–30% to meet key customers.

Responsibilities

• Own end-to-end success strategy for ~40 customers, aligning OpenGov’s platform with legislative goals and operational challenges.
• Build and nurture relationships with Department Heads, City Managers, and Finance Directors to drive retention and platform stickiness.
• Guide customers through significant process changes to ensure deep product adoption and workflow optimization.
• Design and deliver high-impact Executive Business Reviews that translate usage into value and ROI.
• Monitor portfolio health to mitigate churn and identify expansion opportunities aligned with long-term roadmaps.
• Design programs to maximize adoption of OpenGov across customers, increasing measurable value.
• Partner with Sales, Product, and Support to resolve roadblocks and capture the Voice of the Customer for product development.
• Contribute to churn prevention and onboarding playbooks to improve efficiencies.

Skills

SaaS expertise

Proven track record

Strategic thinking

Advanced communication

Travel willingness

GovTech context

Hands-on with product

Education

Bachelor’s degree in Business Administration or Public Administration

Tools

Salesforce

Gong

Gainsight

Job description

OpenGov is seeking a Customer Success Manager III to manage a dedicated portfolio of ~40 high-impact government clients, serving as their primary long-term partner. You will understand goals, challenges and workflows, driving transformation and retention through measurable business outcomes.

This role requires navigating complex political landscapes, delivering value, and leading strategic initiatives to maximize OpenGov’s public-sector impact.