Senior CS Leader — Public Sector SaaS & Enterprise Growth

OpenGov, Inc.; Atlanta (GA); On-site; USD 130,000 - 145,000; Full time

Job summary

OpenGov in Atlanta seeks a Senior Customer Success Manager to lead enterprise relationships, drive retention, and expand within a portfolio of ~20 accounts. Partner with Sales and Product leadership to refine go-to-market strategy and mentor the broader CS team.

This role requires strategic thinking and a track record of exceeding retention targets. This position involves travel to engage customers, build a community of power users, and influence product messaging with cross-functional teams.

Qualifications

• 5+ years of account management, customer success, or sales within a complex technology SaaS environment.
• Outstanding communication, negotiation, and presentation skills at the executive level.
• Willingness to travel to meet customers and lead regional events.

Responsibilities

• Portfolio Ownership: own net retention, renewals, and enterprise usage across a high-value customer base.
• Solution Prescription: align OpenGov products to customer goals to drive adoption, retention, and expansion.
• Executive Influence: engage Finance Directors, City Managers, and Council Members to align value with initiatives.
• Cross-Functional Leadership: bridge between customers and Product/Field leadership to drive improvements and resolve escalations.
• Customer Advocacy: manage a large account list with quick issue resolution and proactive escalation handling.
• Community Building: travel to engage customers in person and lead regional user groups.
• Operational Excellence: complete OpenGov training to become an expert and mentor junior CSMs.

Skills

Senior SaaS Experience

Executive Presence

Travel

Education

Bachelor’s degree

MEDDIC / Challenger training

Tools

Salesforce

G-Suite

CS platforms

Job description

OpenGov in Atlanta seeks a Senior Customer Success Manager to lead enterprise relationships, drive retention, and expand within a portfolio of ~20 accounts. Partner with Sales and Product leadership to refine go-to-market strategy and mentor the broader CS team.

This role requires strategic thinking and a track record of exceeding retention targets. This position involves travel to engage customers, build a community of power users, and influence product messaging with cross-functional teams.