Senior Government CS Leader – Enterprise SaaS

OpenGov; Boston (MA); On-site; USD 130,000 - 145,000; Full time

Benefits offered by this job

Healthcare options

401(k) with company match

Paid parental leave

Wellness stipends

Growth opportunities

Catered lunches

Job summary

OpenGov in Boston is seeking a Senior Customer Success Manager to lead our most strategic enterprise relationships. You will safeguard long-term health, reduce churn, and drive revenue expansion across a ~20 account portfolio, collaborating with Sales and Product leadership to shape GTM strategy and mentor peers.

The role requires a strategically minded senior CS professional who thrives on exceeding retention targets and implementing digital transformation at scale.

Qualifications

• 5+ years in account management, customer success, or sales in a complex SaaS environment.
• Proven over-achievement in retention and revenue goals.
• Executive-level communication, negotiation, and presentation skills.
• Mastery of OpenGov product verticals including local/state government.
• Proficiency in Salesforce and Google Workspace; translate features into business outcomes.
• Bachelor’s degree; MEDDIC/Challenger training a plus.
• Willingness to travel as required.

Responsibilities

• Own portfolio: manage net retention, renewals, and enterprise usage.
• Prescribe solutions via customer success plans to drive adoption, retention & expansion.
• Engage senior stakeholders to align OpenGov’s value with strategic initiatives.
• Bridge between customers and Product/Field leadership to drive improvements and resolve escalations.
• Advocate for customers and manage a large list of accounts with proactive escalation handling.
• Travel to engage customers in person and lead regional user groups.
• Complete OpenGov training to mentor junior CSMs.

Skills

Senior SaaS Experience

Over-Achievement

Executive Presence

Industry Knowledge

Technical Acumen

Travel Ready

Education

Bachelor’s degree required

Sales training (MEDDIC/Challenger) or Graduate Degree

Tools

Salesforce

G-Suite

Job description

OpenGov in Boston is seeking a Senior Customer Success Manager to lead our most strategic enterprise relationships. You will safeguard long-term health, reduce churn, and drive revenue expansion across a ~20 account portfolio, collaborating with Sales and Product leadership to shape GTM strategy and mentor peers.

The role requires a strategically minded senior CS professional who thrives on exceeding retention targets and implementing digital transformation at scale.