Senior Government SaaS Customer Success Manager

OpenGov; San Francisco (CA); Sur place; USD 120 000 - 135 000; Plein temps

Avantages offerts par ce poste

Healthcare options

Flexible vacation

401(k) with match

Parental leave

Professional development

Catered lunches

Résumé du poste

OpenGov, a leader in public sector AI and ERP solutions, seeks a Senior Customer Success Manager III in San Francisco. You will own a portfolio of ~40 high-impact customers, guiding strategic adoption, retention, and measurable ROI.

You’ll navigate complex public sector environments, influencing product direction and driving long-term value. The role emphasizes executive-level advisory, cross-functional collaboration, and rigorous business reviews, with a compensation range reflecting San

Qualifications

• 3–5 years in Customer Success, Account Management, or related high-touch SaaS role.
• Proven ability to manage complex relationships, hit retention targets and drive growth.
• Strong strategic thinking with a mix of high-level and detailed execution.
• Excellent presentation and interpersonal skills for executive-level discussions.
• Hands-on with CRM/CS tools such as Salesforce, Gong or Gainsight.

Responsabilités

• Own end-to-end success strategy for ~40 customers aligned to legislative goals.
• Build relationships with Department Heads, City Managers and Finance Directors.
• Lead change management to optimize adoption and workflows.
• Design and deliver Executive Business Reviews translating usage to ROI.
• Monitor portfolio health to mitigate churn and identify expansion.
• Design programs to maximize OpenGov adoption across customers.
• Partner with Sales, Product and Support to resolve blockers and inform roadmap.
• Contribute to playbooks for churn prevention and onboarding efficiency.

Connaissances

SaaS experience

NRR targets

Strategic thinking

Executive communication

Customer success

Formation

Bachelor’s degree in Business Administration or Public Administration

Outils

Salesforce

Gong

Gainsight

Description du poste

OpenGov, a leader in public sector AI and ERP solutions, seeks a Senior Customer Success Manager III in San Francisco. You will own a portfolio of ~40 high-impact customers, guiding strategic adoption, retention, and measurable ROI.

You’ll navigate complex public sector environments, influencing product direction and driving long-term value. The role emphasizes executive-level advisory, cross-functional collaboration, and rigorous business reviews, with a compensation range reflecting San