Senior Enterprise CSM — Retention & Growth Leader (Remote)

OpenGov; Boston (MA); Remote; USD 110,000 - 160,000; Full time

Benefits offered by this job

Work from anywhere

Unlimited vacation

World-class healthcare

Professional development

Job summary

OpenGov in Boston seeks a Senior Customer Success Manager to lead a portfolio of high-value enterprise accounts. You will ensure long-term health, reduce churn, and drive expansion while partnering with Sales and Product to refine go-to-market strategies.

You will mentor junior CSMs, advocate for customers, and travel to regional events to deepen product value. The ideal candidate has 5+ years in SaaS customer success or similar, excellent executive presence, and a track record of exceeding

Qualifications

• 5+ years in account management, customer success, or sales in a SaaS/tech environment.
• Bachelor's degree required; sales methodologies (MEDDIC/Challenger) or graduate degree is a plus.
• Strong executive communication, negotiation, and presentation skills.

Responsibilities

• Manage a portfolio of high-value enterprise accounts for retention, expansion, and usage.
• Partner with Sales and Product leadership to refine go-to-market strategy.
• Mentor junior CS team members and drive cross-functional improvements.
• Lead regional events and community-building activities to accelerate product value.
• Proactively identify senior stakeholders and align OpenGov value with their objectives.

Skills

Senior SaaS Experience

Account Management

Customer Success

Executive Presence

Cross-functional Collaboration

Education

Bachelor's degree

Sales training MEDDIC/Challenger

Tools

Salesforce

G-Suite

Job description

OpenGov in Boston seeks a Senior Customer Success Manager to lead a portfolio of high-value enterprise accounts. You will ensure long-term health, reduce churn, and drive expansion while partnering with Sales and Product to refine go-to-market strategies.

You will mentor junior CSMs, advocate for customers, and travel to regional events to deepen product value. The ideal candidate has 5+ years in SaaS customer success or similar, excellent executive presence, and a track record of exceeding