Senior Customer Success Manager – Public Sector Growth

OpenGov; Atlanta (GA); On-site; USD 130,000 - 145,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible vacation

401(k) with company match

Parental leave and wellness stipend

Job summary

OpenGov, a leader in AI and ERP for local and state government, seeks a Senior Customer Success Manager in Atlanta to own high-value accounts and drive retention and expansion. You will shape strategies with Sales and Product leadership, mentor junior team members, and influence executive stakeholders to maximize product value.

The role emphasizes strategic thinking, cross-functional collaboration, and travel to regional events, with compensation reflecting performance and location.

Qualifications

• Bachelor’s degree required; sales training methods (MEDDIC/Challenger) a plus.
• 5+ years of account management, customer success, or sales in a complex SaaS environment.
• Ability to influence executives and build collaborative relationships at the senior level.

Responsibilities

• Portfolio ownership: own net retention, renewals, and usage for a high-value customer base.
• Solution prescription: align OpenGov products to customer goals to drive adoption and expansion.
• Executive influence: engage Finance Directors, City Managers, and Council Members to align value with initiatives.
• Cross-functional leadership: bridge customers with Product and Field leadership to drive product improvements.
• Customer advocacy: maintain high satisfaction with rapid issue resolution and proactive escalation.
• Community building: travel to engage customers and lead regional user groups to accelerate value.
• Operational excellence: complete OpenGov training and mentor junior CSMs.

Skills

Senior SaaS Experience

Executive Presence

Communication Skills

Industry Knowledge (Govt)

Travel Willingness

Education

Bachelor’s degree

Sales training (MEDDIC/Challenger) or Graduate Degree

Tools

Salesforce

G-Suite

CS platforms

Job description

OpenGov, a leader in AI and ERP for local and state government, seeks a Senior Customer Success Manager in Atlanta to own high-value accounts and drive retention and expansion. You will shape strategies with Sales and Product leadership, mentor junior team members, and influence executive stakeholders to maximize product value.

The role emphasizes strategic thinking, cross-functional collaboration, and travel to regional events, with compensation reflecting performance and location.