Senior Enterprise CSM: Public Sector Growth & Retention

OpenGov Inc.; Atlanta (GA); On-site; USD 130,000 - 145,000; Full time

Benefits offered by this job

Healthcare options

Flexible vacation policy

401(k) with company match

Paid parental leave

Wellness stipends

HSA contributions

Professional development

Job summary

OpenGov Inc. is seeking a Senior Customer Success Manager to lead our most strategic enterprise relationships in the Atlanta area.

You will own net retention, renewals, and product adoption across a portfolio of high-value accounts, while guiding executive stakeholders and aligning OpenGov’s offerings with their strategic goals. You will collaborate with Product and Field leadership to drive improvements, mentor junior CSMs, and help expand usage through proactive advocacy and regional events.

Qualifications

• 5+ years of account management, customer success, or sales experience in a complex technology, finance, or accounting SaaS environment.
• A proven track record of exceeding quarterly retention and revenue goals.
• Outstanding communication, negotiation, and presentation skills with the ability to build exec-level relationships.
• Rapid ability to master OpenGov’s product verticals including local/state government and higher education.
• Proficiency in Salesforce, G-Suite, and modern CS platforms; translate features into business outcomes.
• Bachelor’s degree required; sales methodologies (e.g., MEDDIC, Challenger) are a plus.
• Willingness to travel to meet customers and lead regional events.

Responsibilities

• Portfolio Ownership: own net retention, renewals, and enterprise usage for a high-value customer base.
• Solution Prescription: align OpenGov products to customer goals to drive adoption, retention, and expansion.
• Executive Influence: engage senior stakeholders to align OpenGov value with strategic initiatives.
• Cross-Functional Leadership: bridge customers with Product and Field leadership to drive product improvements.
• Customer Advocacy: manage a large account list with high satisfaction through rapid issue resolution.
• Community Building: travel to engage customers and lead regional user groups to accelerate value.
• Operational Excellence: complete OpenGov training and mentor junior CSMs.

Skills

Senior SaaS experience

Executive presence

Strategic mindset

Customer retention

Communication skills

Education

Bachelor’s degree

Sales training (MEDDIC/Challenger)

Tools

Salesforce

G-Suite

CS platforms

Job description

OpenGov Inc. is seeking a Senior Customer Success Manager to lead our most strategic enterprise relationships in the Atlanta area.

You will own net retention, renewals, and product adoption across a portfolio of high-value accounts, while guiding executive stakeholders and aligning OpenGov’s offerings with their strategic goals. You will collaborate with Product and Field leadership to drive improvements, mentor junior CSMs, and help expand usage through proactive advocacy and regional events.