Senior Enterprise Customer Success Manager

Bazeta; United States; Remote; USD 175,000 - 205,000; Full time

Benefits offered by this job

Equity

Bonus or commissions

Health benefits

Wellness stipends

Job summary

Webflow seeks a Senior Customer Success Manager to steward Enterprise customers from onboarding through renewal and expansion. You will guide adoption, align cross-functional teams, and act as the trusted advisor for strategic accounts within a remote-first US-based team.

Responsibilities include owning renewals, forecasting, and health metrics, while partnering with Sales, Engineering, and Services to drive AI use cases and measurable business outcomes. Travel up to 15% may be required.

Qualifications

• 5+ years advising Enterprise customers in SaaS or digital experience environments.
• Experience managing usage, renewals, and expansion from usage trends.
• Technical aptitude across codebases, deployments, and integrations.
• Experience with AI workflows or agents and tangible business outcomes.

Responsibilities

• Build trusted relationships across customer orgs and guide them through the Webflow journey.
• Lead account strategy and align cross-functional partners to a shared success plan.
• Own renewals, forecasting, and account health with expansion opportunities.
• Define success criteria and ROI with each customer and surface product insights.

Skills

Enterprise SaaS

Client advisory

Forecasting

AI fluency

Cross-functional leadership

Technical aptitude

Education

BS/BA or equivalent

Tools

CRM systems

Job description

Webflow seeks a Senior Customer Success Manager to steward Enterprise customers from onboarding through renewal and expansion. You will guide adoption, align cross-functional teams, and act as the trusted advisor for strategic accounts within a remote-first US-based team.

Responsibilities include owning renewals, forecasting, and health metrics, while partnering with Sales, Engineering, and Services to drive AI use cases and measurable business outcomes. Travel up to 15% may be required.