Senior Enterprise Customer Success Manager — Remote

Spring Health; United States; Teletrabalho; USD 90 000 - 130 000; Tempo integral

Resumo da oferta

Spring Health is seeking a Senior Customer Success Manager to own an enterprise portfolio in a fully remote role, reporting to the Associate Director of Customer Success.

You will translate customer goals into strategic success plans, build relationships with executive buyers and stakeholders, and guide renewals and adoption across the health benefits landscape.

Travel for customer meetings and internal events is expected at about 15%.

Responsabilidades

• Understand each customer's business model, workforce, goals, and benefits environment, and priorities;
• Translate priorities into clear strategic account and success plans, then execute against them.
• Map and build relationships across customer and consultant stakeholders, including executive buyers.
• Establish trust, manage account health and risk, and guide relationships through leadership, organizational and priority changes.
• Apply strong product, mental health and benefits landscape knowledge to recommend solutions that fit customer needs.
• Stay current on product and market developments and adapt recommendations.

Descrição da oferta de emprego

Spring Health is seeking a Senior Customer Success Manager to own an enterprise portfolio in a fully remote role, reporting to the Associate Director of Customer Success.

You will translate customer goals into strategic success plans, build relationships with executive buyers and stakeholders, and guide renewals and adoption across the health benefits landscape.

Travel for customer meetings and internal events is expected at about 15%.