Senior Customer Success Manager

Bazeta; United States; Remote; USD 175,000 - 205,000; Full time

Benefits offered by this job

Equity

Bonus or commissions

Health benefits

Wellness stipends

Job summary

Webflow seeks a Senior Customer Success Manager to steward Enterprise customers from onboarding through renewal and expansion. You will guide adoption, align cross-functional teams, and act as the trusted advisor for strategic accounts within a remote-first US-based team.

Responsibilities include owning renewals, forecasting, and health metrics, while partnering with Sales, Engineering, and Services to drive AI use cases and measurable business outcomes. Travel up to 15% may be required.

Qualifications

• 5+ years advising Enterprise customers in SaaS or digital experience environments.
• Experience managing usage, renewals, and expansion from usage trends.
• Technical aptitude across codebases, deployments, and integrations.
• Experience with AI workflows or agents and tangible business outcomes.

Responsibilities

• Build trusted relationships across customer orgs and guide them through the Webflow journey.
• Lead account strategy and align cross-functional partners to a shared success plan.
• Own renewals, forecasting, and account health with expansion opportunities.
• Define success criteria and ROI with each customer and surface product insights.

Skills

Enterprise SaaS

Client advisory

Forecasting

AI fluency

Cross-functional leadership

Technical aptitude

Education

BS/BA or equivalent

Tools

CRM systems

Job description

4. Senior Customer Success Manager# Senior Customer Success Manager## DescriptionWebflow is the agentic web marketing platform for modern marketing teams, helping organizations build, manage, and optimize high-performing web experiences that drive predictable growth and strengthen brand trust. Building at Webflow will need grit, because we move fast, without ever sacrificing craft or quality.Our Customer Success team works with Webflow's most high-impact Enterprise customers, helping them launch successfully, adapt quickly, and get the full value of our AI-native website experience platform. We are the team that stays with customers from day one through renewal, guiding their strategy, unblocking their teams, and connecting them with the right experts across Webflow.As the primary partner for our strategic accounts, we play a central role in their long-term success, and in Webflow's. By driving adoption, uncovering new use cases, and championing meaningful outcomes, we influence growth, retention, and the overall strength of our Enterprise business.We are looking for a Senior Customer Success Manager who can step into that role with confidence: the trusted advisor who sees the big picture, the operator who can bring cross-functional teams together, and the advocate who ensures customers stay with us and grow with us because of the results we help them achieve.About the role- Location: Remote-first (United States; BC and ON, Canada)- Must be based in the Pacific Time Zone- Full-time- Permanent- ExemptOur cash compensation amount for this role ranges depending on the cost of labor of the geographic area. The ranges shared below may change if you are hired in another geographic location.United States (all figures cited below in USD and pertain to workers in the United States)Zone A: $174,500-205,000Zone B: $161,700-190,000Zone C: $151,500-178,000Canada (All figures cited below in CAD and pertain to workers in ON and BC, Canada)166,000-195,000For sales roles, the ranges provided are the role's On Target Earnings (OTE) ranges, meaning that the ranges include both the sales commissions target and annual base salary for the role. This salary range may be inclusive of several career levels at Webflow and will be narrowed during the interview process based on a number of factors, including the candidate's market location, job related experience, knowledge, qualifications, and skills. Benefits and additional compensation for this role may include: equity, company bonus or sales commissions and bonuses; retirement plans; health benefits; and wellness stipends.Application deadline: applications accepted on an ongoing basis until position is closed and filled. This posting is for an existing vacancy. Reporting to the Manager, Customer Success.As a senior customer success manager you will- Build strong, trusted relationships across your customers' orgs, from exec sponsors to hands-on users, and guide them through every stage of their Webflow journey- Get deep into your customers' goals, workflows and tech stack so you can help them use Webflow's platform to power more of their digital footprint- Lead account strategy with clarity and confidence. Rally cross-functional partners around a shared success plan that drives adoption, impact, and measurable business outcomes- Own renewals, forecasting, and account health. Spot expansion opportunities and new use cases, and partner with Sales on growth- Turn usage and consumption patterns into adoption plans, forecasts, and expansion opportunities- Lead discovery workshops and pilots for AI use cases. Help customers move AI agents from pilot to production and navigate rollout, adoption, and change management- Define success criteria and ROI with each customer- Run high-value executive conversations that surface progress, risks, and results and clearly show why Webflow is essential to the customer's business- Partner with Sales, Technical Architects, Forward Deployed Engineers, and Services Providers to steer complex accounts toward successful launches, scalable architectures and strong renewal outcomes- Bring the customer's voice back into Webflow with crisp insights that shape product direction, improve our processes, and help us deliver an even better Enterprise experience- Travel up to 15% (1-2x per quarter)About youRequirements:- BS / BA college degree or relevant experience- 5+ years of relevant experience advising Enterprise customers in a SaaS or digital experience environment, ideally in a role where you owned adoption, renewal, uncovering expansion and long-term customer health- Experience managing usage, consumption or credit-based accounts. This includes tracking utilization against commitments, managing burn-down and forecasting renewals and expansion from usage trends- Technical aptitude across codebases, deployment pipelines, integrations, permissions and security, with the ability to partner credibly with developers. Production coding is not required- Experience in at least one of the following: Applied AI: building real AI workflows or agents, evaluating their output and setting realistic expectations. Digital transformation: leading complex enterprise programs involving integrated systems, workflow automation or platform migrationsYou will thrive as a senior customer success manager if you- Dig into a customer's business using financial filings, industry research, and internal data to spot risks, opportunities, and growth paths- Have hands-on AI fluency: you have worked with agents, connectors, or MCP-style integrations, and you can explain AI tools to executives and technical teams in terms of business outcomes- Read product usage data, spot early signs of churn or underuse (such as slowing consumption, dormant users, and stalled workflows), and turn them into an action plan before renewal...Source: Jobspresso (https://jobspresso.co/job/senior-customer-success-manager/)