AI Customer Success Leader: Strategy, Renewals & Growth

Webflow; United States; À distance; USD 180 000 - 240 000; Plein temps

Avantages offerts par ce poste

Parental leave (12 weeks)

Flexible vacation

Sabbatical

Wellness stipend

Résumé du poste

Webflow is seeking a senior Customer Success leader to lead the Source CS team as adoption scales. You will own strategic accounts, renewals, and expansion, and build the CS operating model and playbooks to drive scale and customer value.

You will influence executives, bring technical aptitude, and guide teams through AI-driven and digital transformation initiatives, while promoting a culture of grit, speed, and craft that reinforces customer trust.

Qualifications

• 8+ years in CS/account management.
• 2+ years managing teams.
• Executive influence and technical aptitude.
• Experience with applied AI or digital transformation.

Responsabilités

• Lead and grow the Source CS team as adoption scales.
• Own strategic accounts, renewals, and expansion.
• Build the CS operating model and playbooks.

Connaissances

CS leadership

Account management

Team management

Executive influence

AI & digital transformation

Description du poste

Webflow is seeking a senior Customer Success leader to lead the Source CS team as adoption scales. You will own strategic accounts, renewals, and expansion, and build the CS operating model and playbooks to drive scale and customer value.

You will influence executives, bring technical aptitude, and guide teams through AI-driven and digital transformation initiatives, while promoting a culture of grit, speed, and craft that reinforces customer trust.