Senior Enterprise CSM: AI Adoption & Growth

Webflow; Oregon; Hybrid; USD 175,000 - 205,000; Full time

Benefits offered by this job

Equity

Health benefits

401(k) match

Parental leave

Flexible vacation

Wellness stipends

Job summary

Webflow is seeking a Senior Customer Success Manager to act as a trusted advisor, coordinating cross-functional teams to ensure Enterprise customers achieve measurable outcomes with Webflow’s AI-native platform.

You will own renewals, forecast health, and drive adoption, working remotely from the United States (Pacific Time) with optional Canada coverage. Travel is up to 15% as needed.

Qualifications

• BS / BA college degree or relevant experience.
• 5+ years advising Enterprise customers in a SaaS or digital experience environment.
• Experience managing usage, consumption or credit-based accounts, including renewals and expansion forecasting.
• Technical aptitude across codebases, deployment pipelines, integrations, permissions and security.
• Experience in Applied AI and digital transformation initiatives.

Responsibilities

• Build strong, trusted relationships across customers’ orgs, from exec sponsors to hands-on users.
• Guide customers through goals, workflows, and tech stack to maximize Webflow adoption.
• Lead account strategy with cross-functional partners to drive adoption and measurable outcomes.
• Own renewals, forecasting, and account health, surface expansion opportunities.

Skills

Bachelor's degree

Enterprise SaaS experience

Renewals & expansion

AI fluency

Technical aptitude

Education

Bachelor's degree

Job description

Webflow is seeking a Senior Customer Success Manager to act as a trusted advisor, coordinating cross-functional teams to ensure Enterprise customers achieve measurable outcomes with Webflow’s AI-native platform.

You will own renewals, forecast health, and drive adoption, working remotely from the United States (Pacific Time) with optional Canada coverage. Travel is up to 15% as needed.