Senior Enterprise Customer Success Manager — Growth & Retention

Accenture PLC; New York (NY); Sur place; USD 68 000 - 219 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision benefits

401(k) plan

Bonus opportunities

Paid holidays

Paid time off

Résumé du poste

Accenture is seeking a customer-focused professional to manage a portfolio of accounts and own the post-sale relationship.

You will drive onboarding, adoption, and long-term success, developing tailored success plans and conducting regular business reviews with clients.) The role requires strong communication, problem-solving, and business acumen, with the ability to translate customer goals into measurable outcomes and collaborate across Sales, Product, and Support teams.

Qualifications

• A minimum of five years of experience in Customer Success or Account Management.
• Experience managing enterprise or high-value accounts is preferred.
• Strong relationship management, communication, and problem-solving skills.

Responsabilités

• Manage a portfolio of customer accounts and serve as the primary post-sale relationship owner.
• Drive customer onboarding, adoption, engagement, and long-term success.
• Develop success plans and conduct regular business reviews aligned to customer goals.
• Monitor account health, mitigate risk, and execute retention strategies.
• Identify expansion opportunities and partner with Sales on renewals and growth.
• Advocate for the voice of the customer to Product and cross-functional teams.
• Track outcomes, adoption metrics, and KPIs to drive value realization.

Connaissances

Customer Success

Account Management

Relationship Management

Communication

Problem-Solving

Data-driven

Multi-tasking

Description du poste

Accenture is seeking a customer-focused professional to manage a portfolio of accounts and own the post-sale relationship.

You will drive onboarding, adoption, and long-term success, developing tailored success plans and conducting regular business reviews with clients.) The role requires strong communication, problem-solving, and business acumen, with the ability to translate customer goals into measurable outcomes and collaborate across Sales, Product, and Support teams.