Senior Enterprise Customer Success Leader (Remote)

Jobgether; United States; Hybride; USD 130 000 - 170 000; Plein temps

Avantages offerts par ce poste

Competitive compensation

Healthcare coverage

401(k) matching

Life and disability insurance

Paid time off and flexible PTO

Parental leave

Employee assistance program

Long-term incentives/equity

Remote-friendly environment

Professional development (Udemy, etc.)

Conference tickets

Referral program

Résumé du poste

Jobgether in the United States is seeking an Enterprise Customer Success Manager to lead a portfolio of strategic accounts, drive adoption, and deliver measurable business value.

You will coordinate with Sales, Product, and Services, conduct executive business reviews, and shape plans to renew and expand contracts while mitigating risk.

This role requires strong communication, a data-driven mindset, and the ability to translate complex capabilities into business outcomes.

Qualifications

• 5+ years in Customer Success or related enterprise role.
• Experience managing enterprise SaaS customers.
• Strong understanding of data governance and analytics use cases.
• Proven track record in renewals, expansions, and ARR growth.
• Excellent written and verbal communication; executive presence.

Responsabilités

• Own and manage a portfolio of enterprise customers through deployment, adoption, renewal, and expansion.
• Create structured account plans aligned with customer objectives and measurable outcomes.
• Drive onboarding, time-to-value, and platform usage across data quality, governance, observability, analytics.
• Partner with Sales, Product, Engineering, PS, and Support to ensure a consistent customer experience.
• Lead executive-level workshops, business reviews, and translate technical value into business impact.
• Identify risks early; develop mitigation plans to protect gross revenue retention.
• Collaborate with Sales to structure and close renewals and expansions with procurement, security, legal.
• Identify opportunities to expand use cases and ARR through demonstrated value.
• Work with systems integrators and partners to support implementations and growth.
• Monitor KPIs: ARR, NRR, CSAT/NPS, product adoption, usage; drive improvements.

Connaissances

Enterprise SaaS experience

Account management

Customer success strategy

Executive engagement

Renewals & expansion

Cross-functional collaboration

Stakeholder management

Data-driven decisions

Negotiation

Strong communication

Description du poste

Jobgether in the United States is seeking an Enterprise Customer Success Manager to lead a portfolio of strategic accounts, drive adoption, and deliver measurable business value.

You will coordinate with Sales, Product, and Services, conduct executive business reviews, and shape plans to renew and expand contracts while mitigating risk.

This role requires strong communication, a data-driven mindset, and the ability to translate complex capabilities into business outcomes.