Senior Enterprise & Strategic Accounts Lead

Checkr, Inc.; Nashville (TN); On-site; USD 59,355,000 - 74,357,000; Full time

Benefits offered by this job

Learning & development allowance

Health coverage (medical, dental, and

Fertility & parental planning stipend

Flexible PTO

Wellness stipend

Equity compensation

Advancement opportunities

Job summary

Checkr is seeking a Senior Enterprise and Strategic Support Representative in Nashville, TN. You will handle high-volume inquiries, provide expert product knowledge, and drive improvements in support processes to deliver exceptional customer experiences.

You will collaborate with Sales, Customer Success, Implementations, and other teams to ensure a seamless onboarding and ongoing support for Enterprise accounts.

Qualifications

• 3+ years in a customer-facing role.
• Strong written and verbal communication.
• Advanced problem-solving and critical thinking abilities.
• Excellent analytical skills to identify root causes and deliver effective solutions.

Responsibilities

• Handle high volumes of customer inquiries via various channels with professionalism.
• Deliver exceptional, personalized customer service.
• Swiftly resolve complex issues while maintaining quality and meeting deadlines.
• Serve as a Subject Matter Expert on products, features, and common issues for your customer portfolio.
• Proactively identify and implement operational gaps that impact customer experience.
• Contribute to team knowledge base and training materials for a specialized group of accounts.
• Collaborate with cross-functional teams to resolve complex issues.
• Maintain strong relationships with stakeholders across Sales, Customer Success, Implementations, Shared Services, and Escalations.

Skills

Customer-facing

Communication

Problem-solving

Analytical skills

CRM proficiency

Knowledge base management

FCRA compliance

Time management

Team collaboration

Mentoring (preferred)

Education

High school diploma

Associate degree preferred

Tools

CRM systems

Chat systems

Knowledge base tools

Job description

Checkr is seeking a Senior Enterprise and Strategic Support Representative in Nashville, TN. You will handle high-volume inquiries, provide expert product knowledge, and drive improvements in support processes to deliver exceptional customer experiences.

You will collaborate with Sales, Customer Success, Implementations, and other teams to ensure a seamless onboarding and ongoing support for Enterprise accounts.