Senior Enterprise Customer Solutions Architect

Picus; United States; Teletrabalho; USD 120 000 - 180 000; Tempo integral

Resumo da oferta

Picus is seeking a seasoned Customer Solution Architect to onboard new customers, expand platform capabilities, and retain Enterprise clients. You will collaborate with cross-functional teams to map solutions to customer goals and drive revenue growth within a global remote team.

The role requires industry expertise, strong executive relationships, and a proactive, prescriptive approach to delivering value. Travel within the US for on-site engagements and events is expected.

Qualificações

• BS degree or combination of education and pre-sales/customer success experience in Security, Cloud, and Network Systems.
• At least five years of experience working within a Sales Engineering or Customer Success role.
• Demonstrated success building executive relationships and driving strategic account planning.
• Broad technology experience including risk visibility and prioritization, cloud architecture, networking, security, and IT transformation.
• Understand the architecture/design of solutions built on-prem and cloud.
• Experience managing complex customer lifecycles from onboarding through renewal and expansion.
• Demonstrated ability to be consultative, proactive, and outcome-focused.

Responsabilidades

• Refine and scale core customer success processes such as onboarding, adoption planning, platform expansion, health monitoring, and quarterly business reviews.
• Partner with customers and internal stakeholders to drive product adoption, demonstrate value realization, and identify expansion opportunities.
• Lead customer advocacy initiatives including case studies, reference calls, and participation in customer advisory boards.
• Represent Picus customer success stories and best practices at events, panels, and webinars.
• Collaborate with Sales, Product, and Support teams to ensure seamless customer experience and resolution of escalations.
• Provide customer-driven feedback on product enhancements and feature requests.
• Willing to travel within the US for on-site customer meetings, training sessions, and key industry events.

Conhecimentos

Executive relationships

Account planning

Pre-sales

Customer success

Product feedback

Cross-functional collaboration

Travel readiness

Formação académica

BS degree

Descrição da oferta de emprego

Picus is seeking a seasoned Customer Solution Architect to onboard new customers, expand platform capabilities, and retain Enterprise clients. You will collaborate with cross-functional teams to map solutions to customer goals and drive revenue growth within a global remote team.

The role requires industry expertise, strong executive relationships, and a proactive, prescriptive approach to delivering value. Travel within the US for on-site engagements and events is expected.