Cybersecurity Customer Success Architect — Remote

OpenKrill; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Picus Security is seeking a seasoned Customer Success Architect to onboard new customers, expand platform capabilities, and retain our Enterprise base. You will be a subject-matter expert with business acumen, influencing adoption of our Security Validation Platform across large organizations.

The role reports to the Customer Value Office and collaborates with Sales, Product, Channel, Marketing, and Customer Success to define enterprise solutions and accelerate revenue growth.

Qualifications

• BS degree or equivalent experience in Security, Cloud, and Networking

Responsibilities

• Refine and scale onboarding, adoption, platform expansion, health monitoring, and quarterly business reviews.
• Partner with customers and internal teams to drive product adoption and identify expansion opportunities.
• Lead customer advocacy initiatives including case studies and reference calls.
• Represent customer success stories at events, panels, and webinars.
• Collaborate with Sales, Product, and Support to ensure seamless customer experience and resolve escalations.
• Provide customer-driven feedback on product improvements and feature requests.
• Willing to travel within the US for on-site meetings and events.

Job description

Picus Security is seeking a seasoned Customer Success Architect to onboard new customers, expand platform capabilities, and retain our Enterprise base. You will be a subject-matter expert with business acumen, influencing adoption of our Security Validation Platform across large organizations.

The role reports to the Customer Value Office and collaborates with Sales, Product, Channel, Marketing, and Customer Success to define enterprise solutions and accelerate revenue growth.