Senior Enterprise CSM — Utilities & Energy (Hybrid)

Itron, Inc.; Chicago (IL); Hybrid; USD 96.000 - 180.000; Vollzeit

Benefits dieser Stelle

Hybrid work schedule

Competitive benefits package

Zusammenfassung

Itron, Inc. is seeking a Customer Success Manager to nurture and grow a portfolio of utility customers, guiding them to realize value and achieve business outcomes.

You will lead engagements, co-create success plans, and collaborate across teams to ensure renewals and expansion while managing risks and driving customer satisfaction. The role requires strong SaaS/cross-functional experience, and a customer-centric mindset to partner with executives and translate insights into action.

Qualifikationen

• 5+ years in enterprise customer support or related role.
• Strong SaaS and customer success practices.
• Experience partnering with executive-level stakeholders.
• Strategic, analytical problem-solver with action orientation.
• Excellent communication and relationship-building skills.
• Experience in Utilities, Energy, or related industries.
• Bachelor’s degree or equivalent experience.

Aufgaben

• Manage and grow a portfolio of enterprise utility customers.
• Navigate complex organizations to identify stakeholders.
• Co-create Success & Engagement Plans.
• Lead customer engagements: QBRs, workshops, executive briefings.
• Identify and address adoption and renewal risks.
• Serve as primary point of contact for customers.
• Monitor health and value realization via usage and NPS.
• Provide regular account updates to internal stakeholders.
• Champion the voice of the customer across teams.
• Lead remote and in-person meetings to expand value.
• Contribute to onboarding and enablement materials.
• Model a customer-centric, authentic, accountable, agile, collaborative culture.

Kenntnisse

Customer Success

Account Management

SaaS

Executive Stakeholders

Cross-functional Collaboration

Ausbildung

Bachelor’s degree or equivalent

Jobbeschreibung

Itron, Inc. is seeking a Customer Success Manager to nurture and grow a portfolio of utility customers, guiding them to realize value and achieve business outcomes.

You will lead engagements, co-create success plans, and collaborate across teams to ensure renewals and expansion while managing risks and driving customer satisfaction. The role requires strong SaaS/cross-functional experience, and a customer-centric mindset to partner with executives and translate insights into action.